Conflict is a natural part of human interaction — and when handled constructively, it can lead to growth, innovation, and stronger relationships. In schools and organisations, the ability to negotiate effectively and resolve disputes is essential for fostering a positive, collaborative environment.

This course equips educators, leaders, and professionals with practical strategies to manage conflict, build consensus, and negotiate win-win solutions. Participants will develop the confidence and skills to turn tension into productive dialogue and strengthen the culture of their schools or organisations.

By the end of this course, participants will be able to:

Understand the nature and sources of conflict in educational and organisational contexts.
Apply effective communication techniques to prevent and de-escalate conflicts.
Use structured approaches to resolve disputes constructively.
Develop negotiation skills to reach mutually beneficial agreements.
Foster an environment of respect, collaboration, and trust among stakeholders.
Handle challenging conversations with confidence and empathy.

This course is ideal for:

Teachers and school leaders managing staff, student, or parent conflicts.
Managers, team leaders, and HR professionals in organisations.
Education administrators and policy makers.
Coaches, mentors, and facilitators.
Anyone who wants to improve their negotiation and conflict resolution skills in professional settings.

The course combines interactive presentations, role plays, group discussions, case studies, and hands-on practice. Participants will work through real-life scenarios and receive constructive feedback to refine their approach.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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ID	التواريخ المتاحة	المدينة	الرسوم	الإجراءات

محتوى الكورس

Section 1: Understanding Conflict and Negotiation

What is conflict? Common sources and types in schools and organisations.
The difference between healthy and destructive conflict.
The psychology of conflict and how people typically respond.
Why negotiation matters: moving beyond compromise to collaboration.
Activity: Analyse a conflict you have experienced and its outcome.

Section 2: Communication Skills for Conflict Prevention

Active listening and showing empathy in difficult situations.
Using “I” statements and neutral language to avoid escalation.
Reading verbal and non-verbal cues during tense interactions.
Activity: Practise de-escalating a heated discussion.

Section 3: Structured Approaches to Conflict Resolution

The steps of conflict resolution: identify, understand, explore, agree, act.
Mediation techniques for resolving disputes between others.
Setting ground rules and creating safe spaces for dialogue.
Workshop: Facilitate a mock conflict resolution session.

Section 4: Negotiation Strategies and Skills

Key principles of negotiation: preparation, clarity, and flexibility.
Win-win negotiation vs. win-lose and compromise.
Identifying interests, not just positions.
Handling power imbalances and managing difficult negotiators.
Activity: Role play a negotiation scenario and reflect on the outcomes.

Section 5: Building a Culture of Collaboration

Promoting respect, inclusivity, and shared goals.
Embedding conflict resolution practices into organisational culture.
Encouraging feedback and continuous improvement.
Final activity: Develop a personal or institutional action plan for fostering effective conflict management and negotiation.

تفاصيل الشهادة

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.

يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.