Course Info
Code MG2-114
Duration 5 Days
Format Classroom
Course Summary
As a leader, understanding and utilising emotional intelligence and mastering effective communication styles are essential skills to get the most out of your team. It’s important that your direct reports find you approachable and relatable, meaning they feel confident raising issues and suggesting ideas to move forward.
An emotionally intelligent leader is able to build mutual trust with each employee and easily motivate their team to get the most out of each individual by understanding their drivers and working with key targets that suit them.
Being properly self-aware and able to switch up your leadership style to match each team member will assist you with easy influencing and negotiation, allowing you to get the most out of your team and ensuring that your workforce maintains their morale and productivity.
Emotional intelligence skills also help with managing difficult conversations and give you greater scope and experience when making judgements regarding the performance and development areas of each team member.
- To develop your own self-awareness.
- To master credible leadership skills using emotional intelligence.
- To gain the trust of your workforce and inspire a collaborative approach.
- To respond positively to feedback and move forward.
- To effectively motivate a team towards meeting a collective result.
- To develop a calm and productive attitude in the face of negativity.
- To create a confident and influencing mindset to inspire your team.
- To understand the communication techniques needed to get the most of each team member.
- To create emotional resilience to deal with stressful situations in a productive way.
- Line Managers
- Department Managers
- Operations Managers
- Directors
- Business Owners
- HR Personnel
- Aspiring Managers
- Supervisors
- Team Leaders
This course provides a range of practical and written activities to help attendees understand and develop their emotional intelligence and approach to leadership. The course uses role-playing activities and real-life case studies to help trainees develop their practical skills and understand how emotional intelligence can affect genuine situations. The course also considers models and techniques for emotional intelligence development, engaging group discussion, and project planning frameworks as effective learning methods.
Course Content & Outline
Section 1: What is Emotional Intelligence?
- Why is emotional intelligence important?
- The beginning of emotional intelligence research.
- Essential emotional skills for leadership.
- Expressing your own emotions.
- Overcoming personal barriers.
- Dealing with personal stress.
Section 2: Understanding Personality Differences
- Personality type index.
- LPI usage and how it helps.
- Understanding employee personality differences.
- Work-life balance.
Section 3: Leadership Psychology
- Left vs. right brain.
- Roles, responsibilities, relationships, and resources.
- Dealing with chaos, change, and challenges.
- Handling the ego.
Section 4: Communication Styles
- The 4 communication style models.
- The importance of body language.
- Building an emotional connection.
- Developing empathy.
Section 5: Mastering Self-Awareness
- Understanding your trigger points.
- Avoiding outbursts.
- Taking responsibility for your own emotions.
- Creating a personal action plan for improvement.
- The 3 essential aspects of self-awareness.
- Utilising your strengths.
Section 6: Delivering a Key Message
- Key negotiation techniques.
- Delivering a difficult message.
- The importance of perception.
- Creating a valid vision.
Section 7: Managing Performance Effectively
- Managing conflict.
- Inspiring others.
- Common motivation techniques.
- Avoiding demotivation while encouraging improvement.
Section 8: Influencing Techniques
- Public speaking confidence.
- Creating an impact.
- Assessing results and making changes.
- Holistic leadership and setting an example.
- Action planning and moving forward.
15 Emotional Intelligence Activities in the workplace
Enhance workplace dynamics with emotional intelligence activities. Understand team emotions, identify triggers, and engage in purposeful exercises for a harmonious workplace. Explore diverse strategies to foster empathy, communication, and emotional regulation, creating a thriving work environment.
Enhance workplace dynamics with emotional intelligence activities. Understand team emotions, identify triggers, and engage in purposeful exercises for a harmonious workplace. Explore diverse strategies to foster empathy, communication, and emotional regulation, creating a thriving work environment.
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