Frequently Asked Questions (FAQs) About Our Training Courses – Schedules, Fees, and More

The duration of our courses varies, but typically, a course day consists of 4:30 hours of training. For example:

• 5-day courses: 20 hours (9:00 am–1:30 pm, Monday to Friday).

• 10-day courses: 40 hours (9:00 am–1:30 pm, Monday to Friday over two weeks).

Please note day 5 of each course is dedicated to a Q&A session, which may take place outside the usual venue. For 10-day courses, this applies to both day 5 and day 10.

Course schedules may differ, so it's essential to check your joining instructions for the exact timings. Generally, our courses begin at 9:00 am and conclude by 1:30 pm.

Our typical course day follows this structure:

• Session 1: 9:00 am – 10:15 am

• Break

• Session 2: 10:30 am – 11:45 am

• Break

• Session 3: 12:00 pm – 1:30 pm

All of our courses are supported by comprehensive materials, which you will receive on the first day. For live online sessions, downloadable materials will be available a day before the course begins. For some courses, additional materials or documentation links will be provided post-course.

We encourage feedback and will provide corrective action if needed. If you’re unsatisfied, you may request additional supplementary sessions, either online or in the classroom, at no extra cost.

You can reach us via the contact form, live chat, phone +44 020 3675 8971, WhatsApp +44 7955 831393, or email info@holistiquetraining.com.

Our courses vary in methodology, but generally employ a blended learning approach, combining interactive lectures, group discussions, and practical case studies to ensure a comprehensive understanding. Participants will engage in hands-on activities, simulations, and role-playing exercises that mirror real-world challenges, fostering the practical application of theoretical concepts. Our training rooms are fully equipped with all necessary materials, including stationery, screens, projectors, flipcharts, and whiteboards. For specific details on the methodology of each course, please refer to the individual course page.

Our trainers are certified professionals with extensive industry and real-world experience. You can request a trainer’s profile upon enrolment.

Yes, upon completion, attendees receive a certificate of completion, which can be used for CPD purposes.

We’re always open to new ideas. If there’s training you need that isn’t listed, please contact us. We may even be able to offer an in-house option.

Our in-house courses are tailored to meet your business objectives, delivered exclusively at your premises on a date of your choosing. They can include custom content, case studies, and exercises to meet your organisation's needs.

You can find more details and request a proposal here.

Yes, substitutions are allowed at any time with written notification by email.

Yes, you can switch courses if you notify us at least 28 days in advance. You can transfer to another course within six months, provided it’s of equal or lesser value. Only one transfer is permitted.

Refunds are available based on the notice period:

• 100% refund (minus a £200 cancellation fee) for cancellations made 28+ days before the course.

• 50% refund for cancellations made 15–28 days before the course.

• No refunds for cancellations within 14 days of the course.

No refunds are issued for missed sessions or absences

Yes, we offer rescheduling, online alternatives, or in some cases, a 50% refund.

Booking a course with us is quick and simple. You can easily register online by visiting the course page and following the step-by-step enrolment process. All available courses can be viewed here.

Alternatively, you may contact our registration team on +44 (020) 3675 8971

or email us at registration@holistiquetraining.com. When booking via email, please provide the course details, organisation name (if applicable), address, phone number, and the names, job titles, and email addresses of the delegates.
If your company is managing the enrolment, kindly share the relevant department’s contact details with us via email or phone/WhatsApp +44 7955 831393.

Upon registration, you will receive a confirmation email, followed by your invoice and joining instructions with key information such as timings and venue. If you've paid online, you’ll receive a separate payment confirmation.

If a course date is fully booked, simply click the "Enquire" button next to it and fill in the short form. We’ll add you to the reserve list and contact you if a place becomes available.

To cancel your registration, please send a written request to registration@holistiquetraining.com

Yes, you can either make a new booking online or reply to your confirmation email with the name, job title, and email of the additional delegate(s). An updated invoice will be sent to you.

Your personal data will be processed in line with our contractual relationship and the purposes outlined in our Privacy Policy.

The registration deadline for all courses is 28 calendar days prior to the course start date.

Each course requires a minimum of one participant and can accommodate up to 24 participants.

All courses are confirmed upon registration. However, in rare cases beyond our control, such as natural disasters, courses may be cancelled. We strive to minimise disruptions and will inform participants accordingly.

Our courses are conducted at various global locations. You can view the list of venues below:

Please note: Venue details may change, and confirmed locations will be shared 14 days prior to the course start date.

For parking and other venue-specific details, please refer to your joining instructions or visit this page.

Once your registration is received, an invoice will be emailed to you. Payment is required in advance via bank transfer (BACs) to one of our UK accounts. For card payments, we will send a secure payment link.

Invoices will be emailed to the address provided during registration.

Course fees cover instruction, training materials, refreshments, and a certificate of completion.

Transportation, accommodation, visa fees, and parking are not included.

Yes, VAT is included.

Certainly. If booking online, simply add the PO number during the checkout process. For phone or email bookings, please provide the PO number, and we’ll include it in the invoice.

Course fees must be settled prior to the start of the course.

You can pay via bank transfer or request company sponsorship invoicing.

Discounts are available as follows: