Course Info
Code IND21-106
Duration 5 Days
Format Classroom
Course Summary
Property management is crucial within the world of real estate. Effective property management will ensure that all tenants within a property are having their needs met, that the building remains fully compliant with legal regulations and that finances are being accurately managed.
The process of property management should be conducted with the needs of the tenants in mind. Professionals involved should be regularly investigating the physical buildings to guarantee maximum health and safety and organise regular facilities maintenance and management. For a building to be legally habitable and usable, it must be fully compliant with national property laws.
Furthermore, property management strongly focuses on the tenants themselves, and building a positive relationship with them. Building trust between management and tenant will better guarantee the tenant remains compliant with their agreements and overall property rules. As with the nature of humans, conflict and tension is bound to arise, and property managers and professionals must be equipped to impartially deal with any conflict and ensure tenants feel safe and comfortable within the property.
During this course, you’ll learn:
To understand the vitality of effective property management.
To identify the skills, competencies, roles and responsibilities of a property manager and other property management personnels.
To assess internal and external factors that may influence a property and the ease of its management.
To analyse tenant personalities and behaviours and explore ideal methods to approaching issues.
To ensure full and open communication with all tenants in regard to their issues or property rules.
To examine conflicts between tenants and resolve them impartially while minimising anger and fallout.
To comprehend all relevant property and housing laws and regulations.
This course is designed for anyone within an organisation who is responsible for managing different types of properties. It would be most beneficial for:
Property Managers
Property Directors
Landlords
Real Estate Agents
Property Owners
Facilities Managers
Compliance officers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world case studies of established property management organisations to highlight key factors that lead to management success and areas for potential improvement.
Alongside these case studies, the participants will partake in a variety of learning methods including presentations, group discussions, practical demonstrations, and role-playing activities. This combination of learning methods will ensure the participants can develop a full and comprehensive understanding of the taught content and related skills.
Course Content & Outline
Section 1
Introduction to Property Management
Defining what property management is, its necessity and importance within the real estate industry.
Exploring the skills, roles, and responsibilities an effective property manager must possess.
Identifying different types of properties and the differences within their management – residential, commercial, and industrial.
The basics of property law and management ethics and morals.
Section 2
Building Maintenance and Security
Conducting regular assessments of building features to analyse rate of degeneration and frequency of issues.
Utilising assessment data to create an accurate schedule of regular maintenance tasks.
Crisis management and establishing contingency plans in case of unforeseen circumstances.
Implementing physical security measures to ensure safety for tenants – CCTV, security alarms and code-accessed doors.
Section 3
Tenant Management and Conflict Resolution
Selecting the right tenants – conducting background checks, credit checks and other necessary screenings.
Building a positive relationship with tenants based upon respect and trust.
Balancing a friendly relationship with professional responsibilities.
Ensuring clear, concise, and open communication with all tenants.
Managing conflict between tenants and working towards an amicable resolution in an impartial manner.
Section 4
Legal Factors of Property Management
Enforcing tenancy agreements and identifying when eviction is necessary and can be conducted lawfully.
Investigating local and national laws surrounding property management and tenancy regulations.
Comprehending all aspects of leases, agreements, and contracts.
Reviewing legal obligations to tenants and ensuring these are all met.
Managing legal disputes and proceeding with litigation.
Section 5
Finance Management of Properties
The importance of closely managing property budgets.
Reviewing property financial statements to explore income, costs, and maximising profits.
Balancing the management of insurances, taxes, and mortgages.
Collecting rent, managing rent increase in alignment with market trends and dealing with late payments.
Facilities Management: Building Efficient Futures
Dive into the realm of facilities management—a dynamic field orchestrating infrastructure, optimising resources, and ensuring organisational success. Explore its benefits, required skills, and career prospects.
Dive into the realm of facilities management—a dynamic field orchestrating infrastructure, optimising resources, and ensuring organisational success. Explore its benefits, required skills, and career prospects.
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