Performance management in a healthcare setting is indispensable for fostering a culture of excellence and achieving optimal patient outcomes. It serves as a structured and systematic approach to monitoring, evaluating, and enhancing the performance of healthcare professionals, teams, and the overall organisation.

By establishing clear performance expectations and regularly assessing individual and collective achievements, healthcare providers can identify areas for improvement and implement targeted interventions. This process ensures that healthcare practitioners meet industry standards and contributes to the continuous enhancement of clinical practices, patient care delivery, and organisational effectiveness.

Performance management facilitates the identification of high-performing individuals and teams, enabling recognition and incentivising a commitment to excellence. In the dynamic and complex landscape of healthcare, effective performance management is a strategic tool that aligns organisational goals with the delivery of high-quality care, ultimately leading to improved patient satisfaction, better outcomes, and the overall success of healthcare organisations.

This course will delve into organisational performance management in addition to individual and team performance, emphasising compliance with regulatory standards, accreditation requirements, and the achievement of quality benchmarks. Participants will be equipped to navigate the complex regulatory landscape, ensuring that healthcare organisations meet and exceed industry standards.

Upon completion of this course, participants will be able to:

Review the current challenges in your healthcare environment.
Understand the improvements that need to be made.
Pitch new technologies and systems to implement positive change.
Assess the impacts of changes on your organisation.
Manage underperformance in the right way to learn lessons.
Discover innovative ways to highlight performance.
Reward team behaviour for continuous improvement.
Create communication pathways within your industry for shared learning.

This course is designed for anyone who aims for performance improvement within a healthcare setting. It would be most beneficial for:

Managing Executives in the Healthcare Industry
Practice Managers
Healthcare Professionals
Healthcare Managers
Quality Assessors
Regulatory Authorities
Project Managers
Performance Managers
Human Resources

This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review videos based on the common challenges within a healthcare setting and undergo role-play exercises in various situations to understand the best ways to manage performance.

Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10

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ID	التواريخ المتاحة	المدينة	الرسوم	الإجراءات

محتوى الكورس

Section 1: The Current State of Healthcare Performance

Assessing the current landscape and challenges in healthcare performance.
Analysing key performance indicators (KPIs) for healthcare organisations.
Examining healthcare delivery models and their implications for performance.
Evaluating the role of healthcare policies and regulations in shaping performance.

Section 2: Transforming Healthcare & Increasing Quality

Examining the impact of demographic trends and population ageing on healthcare performance.
Analysing the influence of cultural competency and diversity considerations on healthcare outcomes and performance
Evaluating the role of patient engagement and shared decision-making in healthcare performance.

Section 3: Technology and High-Performance Monitoring

Understanding the impact of technological advancements on healthcare performance.
Assessing the integration of data analytics in healthcare performance measurement.
Analysing the use of electronic health records (EHRs) in improving healthcare efficiency and performance.

Section 4: Frontline Leadership

Effective communication strategies for frontline leaders in healthcare.
Building and leading high-performing healthcare teams.
Conflict resolution skills for healthcare leaders.
Time management and prioritisation in a healthcare environment.
Decision-making and problem-solving for frontline leaders.
Emotional intelligence for healthcare leadership.
Managing change and adaptation in healthcare settings.

Section 5: Shared Experiences & Performance Improvements

Patient-centred care and customer service excellence.
Ethical leadership in healthcare.
Stress management for frontline leaders in healthcare.
Performance metrics and quality improvement in healthcare leadership.
Building a culture of accountability in healthcare settings.
Leadership's role in performance monitoring and improvement.
Engaging frontline staff in the performance monitoring process.
Training and development for continuous performance improvement.

Section 6: Dealing with Pressure

Advocating for resources and support to meet targets.
Fostering a positive work environment amidst pressure.
Leadership strategies for supporting staff under target stress.
Celebrating achievements and milestones in targeted environments.
Promoting work-life balance in high-pressure healthcare roles.

Section 7: Handling Underperformance

Conflict resolution skills in dealing with underperformance
Addressing underperformance as a team and building a collaborative culture.
Continuous training and skill development opportunities.
Implementing recognition and rewards for improved performance.
Effective use of performance improvement tools and resources.
Providing emotional support for underperforming healthcare professionals.
Addressing underperformance in a culturally sensitive manner.
Continuous monitoring and follow-up for sustained improvement.

تفاصيل الشهادة

عند إتمام هذه الدورة التدريبية بنجاح، سيحصل المشاركون على شهادة إتمام التدريب من Holistique Training. وبالنسبة للذين يحضرون ويكملون الدورة التدريبية عبر الإنترنت، سيتم تزويدهم بشهادة إلكترونية (e-Certificate) من Holistique Training.

شهادات Holistique Training معتمدة من المجلس البريطاني للتقييم (BAC) وخدمة اعتماد التطوير المهني المستمر (CPD)، كما أنها معتمدة وفق معايير ISO 9001 وISO 21001 وISO 29993.

يتم منح نقاط التطوير المهني المستمر (CPD) لهذه الدورة من خلال شهاداتنا، وستظهر هذه النقاط على شهادة إتمام التدريب من Holistique Training. ووفقًا لمعايير خدمة اعتماد CPD، يتم منح نقطة CPD واحدة عن كل ساعة حضور في الدورة. ويمكن المطالبة بحد أقصى قدره 50 نقطة CPD لأي دورة واحدة نقدمها حاليًا.