Course Info
Code IND21-110
Duration 5 Days
Format Classroom
Course Summary
Facilities management is a necessity within a variety of organisations, particularly within property management. Facilities management is the overall management of specific features and facilities within a building, including their maintenance, cost, efficiency and how they best meet the occupants needs.
To ensure full satisfaction from occupants, the facilities management professionals will need to focus their efforts in maintaining the physical function and safety of the facilities. There is a range of techniques and methods to ensure this is conducted in a timely manner and to the highest standard. These best practices also ensure all facilities are fully compliant with relevant health and safety and housing/building regulations.
Furthermore, a major factor of facilities management is engaging with the occupants personally. Developing a positive relationship with the occupants will allow them to feel more comfortable approaching management to help resolve issues. As the users of the buildings, they can also provide valuable feedback regarding the functionality of the facilities and how they could be improved for the future.
During this course, you’ll learn:
To understand the importance of meeting industry standards and engaging in best practices within facilities management.
To maximise occupant comfort, satisfaction, and wellbeing.
To conduct regular risk assessments and establish a risk management plan detailing risks, preventative measures, and corrective action.
To increase the productivity of the building and ensure accessibility.
To manage and reduce operation costs, energy usage, carbon emissions and environmental impact.
To optimise building and facilities value.
To innovate and establish strategies for continuous improvement and sustainable operation.
To closely monitor results and measure performance throughout to ensure facilities are working efficiently.
This course is designed for anyone within facilities management who wishes to develop their knowledge surrounding best practices. It would be most beneficial for:
Facilities Managers
Operations Managers
HSE Officers
Compliance Officers
Risk Analysts
Contractors and Sub-contractors
Financial Advisors
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will investigate case studies of established facilities management within organisations to highlight key practices which contribute to their success and identify possible areas for improvement.
They will partake in a variety of different learning methods to encourage a full development and understanding of the taught content. These methods include presentations, group discussions, role-playing activities, and practical activities. This combination of methods will guarantee that the participants will gain a well-rounded comprehension of all related skills and topics, and grants them the opportunity to demonstrate these with their peers.
Course Content & Outline
Section 1
Fundamentals of Facilities Management
Defining what facilities management is, its importance and necessity within an organisation.
Identifying different features within a building and how these come under facilities management.
Understanding the consequences of poor facilities management on the occupants and on the organisation.
Who is involved in the process of facilities management, and their common skills, competencies, and responsibilities.
Section 2
Maintenance and Control
Identifying what facilities need regular maintenance and creating a plan detailing the required maintenance and its frequency.
Prioritising maintenance tasks based upon severity and risk to life and addressing them accordingly.
Managing upkeep and repair costs.
Ensuring all safety procedures are in working order – fire doors, extinguishers, and security alarms.
Section 3
Facilities Management Strategies
Utilising innovative techniques to strategize ideal management methods and processes.
The key aspects of managing facilities and people efficiently.
Regularly monitoring performance of facilities and FM professionals to evaluate productivity and safety.
Using performance information to implement the most effective strategies in the crucial areas.
Balancing ‘up-time’ and ‘down-time’ of various facilities to reduce occupant inconvenience.
Section 4
Risk Management
Exploring relevant health and safety regulations to guarantee all building functions are compliant.
Conducting regular risk assessments to recognise facilities of high risk.
Seeking the necessary accreditation systems regarding safety, quality, and environment.
Utilising risk analysis data to implement thorough preventative measures and establish potential corrective actions for all risks.
Section 5
Customer Focus
Closely merging business goals and objectives with occupant needs.
Engaging with the occupant through open communication to ensure a full understanding of their wants and needs.
Discussing the reasonableness of requests and working to find a satisfactory compromise if possible.
Conducting customer satisfaction research.
Receiving contrastive feedback and incorporating suggestions into existing goals and objectives.
Top 7 Facilities Management Challenges
In the dynamic realm of facilities management, rethinking spaces with employee well-being at the core is paramount. Discover how to conquer top challenges, from tech integration to sustainability, and cultivate thriving workplaces. Peek into the future of facilities management where technology and employee-centric design converge.
In the dynamic realm of facilities management, rethinking spaces with employee well-being at the core is paramount. Discover how to conquer top challenges, from tech integration to sustainability, and cultivate thriving workplaces. Peek into the future of facilities management where technology and employee-centric design converge.
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