Banking, like most sectors, has undergone a rapid transformation with the introduction of digital innovation. Banking has a vast depth online that is much more than just payments, e-wallets and cards. Staff working in banking must have their finger on the pulse of new and imminent technologies.
The customer journey has been revolutionalised by innovation, but this has not always been easy to come to terms with. Delegates of this course need to understand how customers from different generations cope with these changes and learn how to support technophobic people. Of course, the very foundation of banks has changed, and like many other industries, we are seeing the demise of the bricks and mortar high street banking building.
The pandemic has had a massive impact on many areas of life, and there is a new normal that now applies to banking. Agile working needs to be employed to ensure that institutions can compete in an increasingly competitive world. Every business area is impacted by digital transformation, and we must change to survive. The skills taught in this course will help you lead your team in the transformation and ensure that these new trends are embraced and become part of the culture.
Teaching takes place in a variety of settings including face to face in a classroom environment and will ensure that participants can expand their knowledge of the subject and increase their skill set. The course is delivered via various methods by a specialist tutor. This will include PowerPoint presentations, reviewing articles and other relevant materials, group or individual exercises and discussions. There may be some independent work set, and the course will involve a requirement to submit articles to demonstrate understanding and an end of course test. Note-taking is encouraged, and you are welcome to use electronic devices to do this.
The course manual will form part of the learning but give you references for the future. You are encouraged to ask questions and, if needed, spend time one to one with your tutor to go over any issues. During your time in the classroom, you will be able to network with peers in similar roles.