Course Info

Code MG2-165

Duration 5 Days

Format Classroom

Course Summary

Within the modern world, the functionality of businesses has evolved greatly to compensate for economic challenges. As a leader, there must be an incredible focus on change and complexity management to face these challenges and not fall behind.

Change management is the process of innovation, planning, and implementing new processes within an organisation. This process requires a vast amount of skill to be done correctly, including strong communication, decision-making, measurement, and analysis. Change management may be led by a single person, but requires a dedicated team to be successful. A leader must be competent at managing their teams and establishing precisely what is wanted and needed to ensure changes are implemented smoothly.

For change management to be effective, a leader needs to be prepared to handle complex challenges and problems. A level head is required to effectively navigate and resolve issues. Complexity management is also intertwined with change management, with the idea that change processes should be simpler and less complex than the previous process.

  • To define change and complexity management.
  • To understand the importance of change and complexity management.
  • To utilise techniques and methods to reduce complexity within the workplace.
  • To assess the skills necessary to simplify processes and systems.
  • To understand how complex systems can reduce productivity and make functions inaccessible to employees.
  • To maintain business functions without increasing complexity.
  • To be flexible and swiftly adjust to unfamiliar situations.
  • To develop the ability to cope in times of business crisis.
  • To create new strategies for change and implement them smoothly.

This course is designed for anyone within a leadership or management position who wishes to develop their knowledge and skills relating to change and complexity management. It would be most beneficial for:

  • Senior Executives
  • Business Owners
  • Business Analysts
  • Regional Managers
  • Operations Managers
  • IT Professionals
  • Sales/Marketing/Commercial Supervisors
  • Quality Assurance personnel
  • Planning and Strategy Managers
  • Project Managers

This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established leaders, their approach to change management, and how they dealt with complexity and crisis to highlight what key factors led to their success.

They will be supplied with all the necessary tools required to conduct learning exercises to further develop their knowledge. Through presentations, seminars, and role-playing activities, participants can create their own action plans for change management. Furthermore, they will also partake in an exercise where they must manage and resolve a crisis relating to their change management plans.

Course Content & Outline

Section 1: Introduction to Leadership
  • New versus traditional leadership.
  • Understanding of leadership within an organisation.
  • Defining leadership, change, and complexity management.
  • The principles of Occam’s Razor.
  •  The fundamentals of agile leadership.
  • VUCA World: Volatility, Uncertainty, Complexity and Ambiguity.


Section 2: An Innovation Mindset
  • Understand the mental processes for solving problems.
  • Developing techniques for stress reduction in times of crisis.
  • Following a solution focused approach for dynamic situations.
  • The power of visualisation to focus on thoughts and actions.
  • Assess how the goal of innovation is to make business processes as simple as possible.


Section 3: Complexity to Change
  • Develop active listening skills.
  • Asking the correct questions to gain clarity.
  • The importance of communication for innovation.
  • Making action plans detailing goals, aims and objectives aligned with business values.
  • Conduct risk assessments to evaluate the potential risks of change.
  • Create solutions and preventatives for potential risks.
  • Provide multiple channels of effective communication so all necessary parties gain a comprehensive understanding.
  • Evaluate methods of change management models – ADKAR, Nudge Theory, McKinsey 7-S model.


Section 4: Leading Teams Through Complexity
  • Providing specific, clear and concise instructions to teams.
  • Delegating tasks in regards to employees’ specific strengths.
  • Identify the purpose of RACI – Responsible, accountable, consulted and informed.
  • Offer further clarity of roles using RACI.
  • Utilise Six-sigma and Kaizen techniques for team empowerment.
  • Analyse employees’ performance and provide coaching to those falling behind.


Section 5: Modern Solutions
  • The virtual workplace.
  • How the process of change management has rapidly evolved.
  • The advancement of technology in relation to problem-solving.
  • The implementation of AI within organisations.

Course Video