Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10
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Everyone knows that every person in the medical career has a shared goal. This goal is to bring you the perfect healthcare; people in this field enter their jobs solely on the notion of saving lives and making someone’s life better. Those also need to be the people to keep everything in line and know when to step up and take charge.
These roles require more than pure luck and good management skills. Regardless of their role, each medical professional needs discipline, teamwork, a positive attitude, and, most importantly, good communication skills.
Receiving medical care can be a stressful time, and it’s essential that the customer journey is always considered to make their treatment as easy as possible. Due to its public-facing nature, communicating with customers or patients is a massive part of the job. This requires careful consideration, emotional intelligence, and active listening skills to help remove the anxiety and stigmas from a stressful medical appointment. Friendly reassurance, a confident posture, and a patient-driven environment can make 100% of the difference and transform medical practice in the eyes of the patient.
Upon completion of this course, participants will be able to:
This course is designed for anyone within the medical field working close to members of the public or seeking appropriate skills to improve communication with patients or customers. It would be most beneficial for:
This course uses a variety of adult learning methods to aid understanding. The participants will attend trainer-led classes, which will help them gain a deeper understanding of a patient-based workplace.
Participants will participate in group and individual activities to conduct more appropriate or acceptable patient communication through role-play. These tasks will include, but will not be limited to, real-world case studies, videos, and trainer-led discussion groups to gain a deeper understanding of the opinions of all active participants.
Section 1: Patient-Oriented Attitude
Section 2: Positive Improvement
Section 3: Effective Results
Section 4: Quality Healthcare
Section 5: Perfect Negotiation
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Assessment Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.