Competency Development for Operational Supervisors
Course Info
Code MG2-167
Duration 5 Days
Format Classroom
Course Summary
For an organisation to be successful, it is absolutely crucial that they maintain strong levels of management. Without this, business functions may greatly suffer and productivity will significantly fall.
The role of an operations supervisor is to guarantee different areas of an organisation are functioning correctly. They are responsible for ensuring employees are performing to standard, maintaining a budget, cost reduction, and creating action plans for continuous improvement.
While the specific responsibilities may vary depending on an organisation's particular industry or style, overall the competencies required are universal. Operations supervisors must have highly developed communication skills to ensure there are no miscommunications between their instructions, employees’ needs, and the desires of upper management. They should be knowledgeable in measuring performance, such as utilising KPIs, and be competent at providing coaching to those who require it.
Not only is there a focus on business needs, but they are responsible for maintaining a healthy working environment. There needs to take into account the physical risks of the workplace and also the emotional needs of employees. Resolving conflict, providing incentives and rewards, and building positive relationships are all vital to keeping a safe and healthy environment.
- To understand the importance of time management.
- To maintain in-depth records of production and performance.
- To create action plans to improve the productivity of functions and employees.
- To utilise innovation to reduce costs.
- To monitor records of KPIs across different functions.
- To provide constructive coaching to those underperforming.
- To balance business needs with employee welfare.
- To develop strong communication skills.
- To assess employee personalities, group dynamics, and diffuse conflict.
- To motivate and encourage employees to better perform.
This course is designed for anyone that has been appointed an operation supervisory position, or those in a similar role who aspire to develop their skills. It would be most beneficial for:
- Operations Managers
- Operations Supervisors
- Branch/Department Managers
- Sales/Marketing Supervisors
- Finance Managers
- Team Leaders
- Regional Managers
- Site Supervisors
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world case studies of established operation supervisors to highlight important competencies they possess that may have led to their success.
They will be provided with all the necessary tools required to carry out the given learning exercises. Alongside the case studies, participants will also partake in presentations and group activities. This will allow for ample opportunities for them to gain a full and comprehensive understanding of the taught content, and demonstrate their new skills in regard to their respective roles.
Course Content & Outline
- The role of an operation supervisor within an organisation.
- The areas that the operation supervisor covers.
- Reviewing the traits and characteristics that lead to successful leadership.
- Types of leadership and communication styles.
- The responsibilities of managing budget, employee performance, and business production.
- Accurately assessing risks in all areas and creating risk management plans.
- Coping well under pressure and making quick decisions to resolve issues as they occur.
- Utilising innovation to enact change in business processes.
- Setting goals, and objectives and creating detailed action plans for continuous improvement.
- Inspiring employees to develop and increase work output.
- Understanding the dynamics of a diverse workforce.
- Assessing employees’ personal motivations and implementing goals and rewards personalised to them.
- Analysing potential and addressing potential problems before they impact productivity.
- Identifying areas of conflict and using balanced, empathic language and discipline to resolve it.
- Delegating tasks accordingly based on employees’ strengths.
- Providing adequate training, coaching, and mentoring to those who are underperforming.
- The importance of developing positive relationships within the workplace.
- Effective time management.
- Monitoring finance records to assess budget.
- Utilise innovation techniques to develop ways of reducing costs.
- Using KPIs to measure performance.
- Managing different functions to ensure all is working as efficiently as possible.
- The process of waste reduction to reduce costs and better maintain the budget.
- The vitality of creating a safe and positive working environment.
- Ensuring the organisation is following all local health and safety procedures.
- Strategies to establish a ‘no blame culture.’
- Accounting for possible implications of health and safety when implementing innovation action plans.
Featured Courses
Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.