In today’s digital world, protecting personal data is essential, especially in the hospitality industry where hotels collect and store large amounts of guest information. This course helps hospitality professionals understand how to protect sensitive data, avoid cyber threats, and stay compliant with privacy laws. You will explore how to manage guest data properly, create strong data policies, and use simple tools to improve digital security.
Whether you manage a hotel, work at the front desk, or oversee digital systems, this course provides the foundation you need to keep guest data safe and maintain their trust. We’ll also explore real-life examples and introduce you to modern technologies and methods used to prevent data leaks.
By the end of this course, participants will be able to:
- Understand the role of data protection in hospitality settings.
- Identify types of sensitive guest data and how to secure them.
- Discuss key data privacy regulations like GDPR and other regional laws.
- Develop clear and effective data protection policies.
- Assess data security risks and manage them with practical strategies.
- Apply basic encryption, access control, and secure storage methods.
- Respond effectively to data breaches using structured plans.
This course is ideal for professionals in the hospitality industry who handle guest information or are responsible for data security:
- Hotel Managers.
- Digital and IT Managers.
- Front Desk and Reservation Staff.
- Revenue and Sales Managers.
- Guest Relations Executives.
- Marketing and Customer Service Teams.
- Hospitality Consultants.
This course uses a practical and interactive learning approach designed to enhance understanding and engagement. Participants will learn through case studies and real-world examples that illustrate key concepts in a relatable context. Group discussions and brainstorming activities will encourage collaboration and the exchange of ideas. To reinforce learning, the course includes short quizzes and simulations that test comprehension in a dynamic way. Additionally, participants will take part in hands-on exercises and draft data protection policies to apply their knowledge in practical scenarios. Throughout the training, instructor-led explanations supported by visual aids will provide clear guidance and help simplify complex topics.
Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10
Section 1: Understanding Guest Data and Why It Matters
- What is personal and sensitive data?
- Why guests care about their data privacy.
- How hotels use and collect this data.
- Impact of data breaches on brand reputation.
Section 2: Key Privacy Laws and Compliance
- Introduction to GDPR, CCPA, and other regulations.
- How to stay compliant as a hospitality provider.
- Basic legal responsibilities of staff.
- Creating data privacy policies in line with regulations.
- Group activity: Draft your hotel's basic privacy guideline.
Section 3: Risk Management for Data Protection
- Identifying common risks in hospitality data systems.
- How to evaluate the level of data sensitivity.
- Steps to assess vulnerabilities.
- Data breach examples and lessons learned.
- Building an incident response checklist.
Section 4: Tools and Technologies for Data Security
- Simple tools to encrypt guest data.
- Password protection and two-factor authentication.
- Data masking and reducing unnecessary collection.
- Access control by role or department.
- Emerging trends like biometrics and AI for data security.
Section 5: Best Practices for Safe Data Handling
- Training employees to prevent data leaks.
- Updating software and using secure networks.
- Managing payment data securely.
- Conducting regular audits and tests.
- Final group discussion: What would you improve in your hotel’s current data practices?
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.
- Course Code IND15 - 131
- Course Format Classroom, Online,
- Duration 5 days
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