Developing Emotional Resilience in the Workplace
Course Info
Code MG2-134
Duration 5 Days
Format Classroom Online
Course Summary
Confidence is key in any working environment, especially if you have responsibility for other people or projects. You need confidence and forethought to push forward, change plans where required, and identify risks and needs for contingency. Above all else, your superiors need to have faith that you know what you’re doing and trust in your processes. For this to work, you’ll need a good sense of emotional intelligence.
Emotional resilience is incredibly important for any business to maintain productivity, quality, and a clear view of the future. It’s essential that you know where you stand in the business and can utilise your knowledge and communication skills to future-proof your projects by gaining buy-in from other invested parties. However, getting people on your side isn’t always easy, and for that reason, it’s important that you hone your negotiation skills and become resilient to knockbacks and rejection.
Emotional resilience will help you to gauge risks, amend processes and lead a team towards success. You’ll be a great role model and be able to motivate your team through the challenges to ensure you always come out on top.
- To understand the difference between Emotional Intelligence and Emotional Resilience.
- To build up strong relationships with the power of influence.
- To learn mental fortitude techniques.
- To improve your confidence and your resilience.
- To develop your negotiation techniques and get stakeholders on your side.
- To increase your resilience to downturns and knock-backs.
- To predict risk areas and plan contingency projects to deflect the need for resilience.
This course is designed for anyone who is in a leadership role that aims to improve their resilience to negativity and motivate a team of individuals to overcome challenges in the workplace. The course will allow leaders to take control and remain calm in any scenario using effective communication techniques. It would be most beneficial for:
- Line Managers
- Business Managers
- Business Owners
- Team Leaders
- Project Managers
- Business Development Managers
- Planning Managers
- HR Professionals
- Sales Managers
- Marketing Consultants
This course uses a variety of adult learning methods to aid understanding. The high-quality course contains practical exercises and presentations to aid in the understanding of resilience. Real world examples are used in order to gain a better understanding of resilience and role-playing exercises will be conducted to test participants’ resilience in various scenarios.
The participants will learn how to become more confident and work through any difficult situations with self-reassurance and full motivation using professional tools and techniques.
Course Content & Outline
- What is VUCA and how do I properly apply it?
- Emotional resilience and the importance of remaining in control.
- Understanding the difference between Emotional Resilience and Emotional intelligence.
- Why it is important to properly present yourself as a leader?
- Improvement as a person and for leadership.
- How to healthily promote change as a leader.
- Reviewing the leadership profile.
- Using the power of the mind to develop resilience.
- Using active skills to gain a positive attitude.
- Regaining control of situations and dealing with consequences.
- Control your assertiveness.
- Taking control of your inner reactions and discipline.
- Making sure you have a clear idea before acting and ensuring useful, quick techniques are used.
- Improve your quick-thinking skills with models and various examples.
- Using structured techniques for ideas.
- Discovering solutions and acknowledging the key factors.
- Deep understanding of convergent and divergent decision-making.
- What is the decision-making funnel model?
- Thinking before you act as a leader.
- Learning to control your negativity within yourself as well as others.
- Positive influence and trust within the workplace.
- Effectively dealing with conflict.
- How do I properly cope with stressful situations?
- What is mental fortitude and how do I control it?
- Becoming empowered in a leadership role where everyone
- Ensuring the well-being of your team as well as yourself and clients.
- Making sure there is clear and direct communication.
- Making sure of clear organisation skills as a leader.
- The foundation of a resilient organisation.
- Important messages to be made clearly in companies.
- Building up resilience and emotional intelligence during an organisation.
- Making an emotional development plan.
- Planning the steps on your emotional resilience leadership journey.
Enhance workplace dynamics with emotional intelligence activities. Understand team emotions, identify triggers, and engage in purposeful exercises for a harmonious workplace. Explore diverse strategies to foster empathy, communication, and emotional regulation, creating a thriving work environment.
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