Handling Intercultural Communication in the Workplace
Course Info
Code PM2-118
Duration 5 Days
Format Classroom Online
Course Summary
Workplace culture has long been an important factor within any organisation, as a positive working environment has been proven to increase employee productivity and reduce the amount of sick time individuals may take. Within recent years, communication has become ever-so more crucial as many organisations transition to remote and online working. However, this evolution has posed several issues when it comes to intercultural communication.
Intercultural communication is defined by two individuals with two separate characteristics communicating, whether that be different nationalities or religions. This communication is essential for managing a diverse and safe working environment. Those within leadership roles should take on the responsibility of educating themselves and their employees to be more culturally sensitive and more aware of differences. Different cultures often come with different languages, gestures or even the way a person is addressed. If these are to be disrespected, even unintentionally, it can lead to those within that culture feeling ignored and unsafe at work.
To encourage better intercultural communication, leaders should be actively trying to improve their personal knowledge and understanding of a variety of cultures to communicate and engage with individuals more effectively. Furthermore, there are many methods and actions that can be taken to promote organisation wide learning and improvement regarding intercultural communication.
During this course, you’ll learn:
- To understand the importance of cultural diversity and managing intercultural communication within the workplace.
- To recognise personal prejudice and business wide prejudice to make steps to educate employees and overcome them.
- To evaluate the role communication has in creating a safe working environment.
- To identify the consequences of poor intercultural communication.
- To establish open communication with all employees and encourage an environment of change.
- To assess potential challenges faced when attempting to become more culturally aware.
- To demonstrate knowledge of intercultural communication to build trust and confidence from those negatively impacted by poor communication.
This course is designed for anyone within an organisation who wishes to develop their knowledge of intercultural communication to further improve their organisation’s diversity and acceptance. It would be most beneficial for:
- Operations Managers
- Regional Managers
- Business Owners
- Senior Executives
- Diversity Managers
- HR Personnel
- Communications Officers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established organisations to highlight successful initiatives that have led to improved communications, and possible areas for further development.
Learning and education is promoted through a variety of learning methods, including presentations, group discussions, role-playing activities, and a group project. This combination of methods will ensure the participants are able to develop a wide understanding of the taught content and can work with one another to offer and receive constructive feedback.
Course Content & Outline
Section 1: Introduction to Communication
- Explaining the importance of inclusive and effective communication within an organisation.
- External and internal factors that can influence how people communicate.
- Understanding the consequences of poor communication on the individual and organisation as a whole.
- Typical communication channels within an organisation.
- Examining what personal characteristics may influence the way an individual communicates.
Section 2: Increasing Diversity
- Encouraging a more diverse working environment through communication.
- Recognising the direct correlation between a diverse working environment and an open-minded organisation.
- Various methods to increase diversity within an organisation such as positive action.
- What factors may influence specific communities to engage with an organisation.
- Protecting all individuals within the workplace.
Section 3: Overcoming Prejudice
- Recognising personal prejudices held towards other people.
- Acknowledging company-wide prejudices towards others.
- Discovering the route cause of these prejudices both personally and within the organisation.
- Taking responsibility for current or past unfavourable behaviour and guarantee improvement.
- Techniques and methods to help overcome prejudice and improve future behaviour.
Section 4: Understanding Intercultural Communication
- Exploring what intercultural communication encompasses – language, tone, addressing individuals, body language and behaviour.
- Investigating what communities or characteristics are within the organisation.
- Researching relevant groups and their particular cultural communication characteristics through both internal research and external sources.
- Encouraging employees to share their cultural habits to start the conversation of openness.
Section 5: Improving Intercultural Communication
- Engaging with individuals about their background, language, and culture.
- Establishing organisation-wide initiatives to improve communication – diversity workshops, 1-to-1 interactions to discuss goals or issues, and communication induction courses.
- Closely monitoring the progression of communication and diversity initiatives to ensure on-track development.
- Ensuring all work benefits are equal – respecting all religious and cultural holidays and important events when it comes to time off.
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