Course Info
Code MG2-127
Duration 5 Days
Format Classroom
Course Summary
Any business should be committed to training and improving the skills of their employees, at whatever level, to be successful and adaptive in the ever changing world of commerce. In any company, every manager and team leader needs to follow a programme of continuous development to learn new skills and maintain their effectiveness in managing their teams. A course in management and leadership will benefit the individual to advance their careers and aid the growth of the business.
What many businesses don’t realise, is the difference between management and leadership and that both roles can come together to create a well-functioning and successful department with employees that are motivated to reach a collective end goal.
Even managers and leaders require a strong and strategic development plan to ensure they meet department goals and achieve group performance. They also need to place in accurate and informative reporting models to highlight any areas that are causing concern and develop effective communication methods to reiterate the importance of company values and goals and manage underperformance.
- To develop effective communication skills to motivate a team.
- To understand how to accurately monitor underperformance and manage it.
- To create collective company goals and values.
- To understand how to increase productivity and quality within teams.
- To handle disputes and disruptions professionally.
- To create a strategic business plan to aim for continuous improvement.
- To highlight risk areas and create contingency plans to avoid and recover from risks.
This course is designed for anyone that is developing into a management or leadership role or is interested in learning more about management and leadership and what these roles mean for a successful business. It would be most beneficial for:
New Team Leaders
- Experienced Team leaders and Managers
- Supervisors
- Managers progressing to new roles.
- Employees moving into managing roles
- Managers and Team Leaders developing new skills
- Professionals evaluating and improving their personal performance
- Operations Managers
- General Managers
- Business Owners
This course uses a variety of learning methods to aid understanding. Participants will learn to understand leadership concepts and management skills through interactive seminars and knowledge-based questionnaires. Group activities will also be conducted to map out strategic goals and monitoring systems to highlight effectiveness.
Each participant will take part in role-playing activities to strengthen their communication skills when dealing with direct reports and senior management and be presented with real-world case studies into organisations that have model leadership programmes.
Course Content & Outline
- Essential leadership skills and how to apply them.
- Management vs. leadership – do you need to do both?
- The art of delegation.
- Using emotional intelligence to benefit your team.
- Your personal development programme.
- Influencing others and gaining buy-in.
- Planning for the future.
- Your personal leadership style: daily, weekly, monthly, yearly.
- Motivational techniques and tools.
- Identifying your employees’ strengths.
- Creating a positive working environment for your employees.
- Situational leadership and learning.
- Your team’s fixed mindset and how to break it.
- Avoiding limiting beliefs – think bigger.
- Setting KPIs that reflect your team goals.
- Time management and organisational skills to pass along.
- Performance development plans and their importance.
- Developing team trust and collaboration.
- The importance of feedback and reflection.
- Case studies and motivational techniques.
- Ruling out negativity.
- Reviews and one-on-one meetings.
- Utilising customer service skills to your advantage.
- Developing a customer-centric company.
- Body language and its importance.
- Communicating remotely and how this differs from face to face.
- Active listening.
- Handling personal problems in the workplace.
- Recruiting the right people.
- Dealing with individual personalities.
- Creating a visual framework for change.
- The 80/20 method.
- SWOT analysis and ways to move forward.
- Reporting to senior management.
- Delivering a difficult message to colleagues to gain a positive outcome.
- Resolving team conflict.
- Risk analysis and creating a contingency.
- Future-proofing your team.
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