Mastering Advanced Supervisory Skills
Course Info
Code MG2-158
Duration 5 Days
Format Classroom
Course Summary
Within any business, regardless of industry or influence, there will always be a requirement for strong management. It will not be possible to achieve a successful business without the presence of skilled supervisors to manage their teams and push for productivity.
Supervisors provide an important link from those developing strategies to those enacting them. It is their role to find the balance between organisational goals and the welfare of supervised staff. To achieve this, supervisors must be equipped with skills in strong communication, and the ability to motivate and encourage staff and coach those necessary. With teams of different people working alongside one another, conflict is bound to occur, and a supervisor needs to be persuasive yet assertive to resolve it.
Not only must a supervisor be capable of improving their team, but they must also be competent to implement wanted changes. Supervisors must have an understanding of the fundamentals of management; how to delegate tasks accordingly and manage time effectively to ensure all projects or assignments are being completed on time.
Productivity falls on the shoulders of the employees, and their performance reflects on their supervisor. A skilled supervisor has the ability to quickly recognise when efficiency is lacking and take the needed steps to get the team back on track. They will need to recognise the course and find solutions swiftly, whether that will be by reassigning tasks, coaching employees, or providing methods of stress reduction.
- To expand an understanding of a supervisor’s role within an organisation.
- To understand how to effectively manage and support a team.
- To review personal leadership style.
- To find a balance between supervisory and operational roles.
- To develop necessary supervisory skills.
- To set goals within a team and appropriately monitor progress.
- To assess methods of motivating a team.
- To understand how to suitably delegate tasks.
- To utilise different communication methods.
This course is designed for anyone within a supervisory role who wishes to further develop their skills or those who aspire to achieve these roles in the future. It would be most beneficial for:
- Team Leaders
- Operations Managers
- Marketing Supervisors
- Regional Managers
- HR Personnel
- Sales Supervisors
- Finance Managers
- Business Owners
- Communication Directors
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established supervisors to highlight the advanced skills they possess and how they have influenced their success.
Analysing these studies will allow participants to gain a thorough understanding of the crucial skills for a successful supervisor and can align these examples with the taught knowledge from the course to truly absorb the content. Participants will later partake in group discussions and role-playing activities with others to demonstrate the learned skills in a practical setting while being able to revive and offer constructive feedback for further improvement.
Course Content & Outline
- The importance of a supervisor.
- Devising action plans.
- Roles and responsibilities.
- The competency concept – measuring and aligning behaviours to the model.
- Reflect on the influence of workplace culture.
- Analysing employees’ skills and delegating tasks best suited to them.
- Types of management styles and what they each achieve.
- Group dynamics and team formation.
- Conformity and conflict in group situations.
- Problem-solving and decision-making.
- Organising team meetings.
- Review different styles of communication.
- Understand the vitality of clear and concise communication.
- Using empowering language to encourage others.
- Reflect on the personal style of communication.
- Assertiveness and discipline.
- Fundamentals of time management.
- Providing and receiving constructive criticism.
- Planning and prioritising.
- Offering rewards and incentives for outstanding performance.
- Effectively coaching weaker employees to improve performance.
- How positive workplace relationships lead to increased motivation.
- Organising bonding activities for team members.
- Recognising overly stressed employees and implementing methods to reduce stress.
- Building relationships in an appropriate manner.
- The concept of continuous improvement.
- Upgrading systems and processes.
- Techniques for invoking innovation.
- Implementing change effectively.
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