Mastering Business Etiquette & Protocol
Course Info
Code PM2-115
Duration 4 Days
Format Classroom, Online
Course Summary
This course provides an in-depth exploration of business etiquette and protocol, essential for creating a respectful, professional, and effective work environment. It covers key principles of etiquette across various business and social contexts, ensuring participants develop the skills needed to build strong, positive relationships in professional settings.
Upon completion of this course, participants will be able to:
- Understand the importance of business etiquette and protocol in professional success.
- Learn effective communication skills across different business scenarios.
- Master the art of hosting and managing business events.
- Gain insights into international business protocol.
This course is intended for
- Business leaders and executives
- Human resources professionals
- Project managers and technical professionals
- Anyone whose role involves frequent client interaction or event management
The course uses a mix of interactive lectures, group discussions, role-playing, and practical exercises to ensure a comprehensive understanding of business etiquette. Participants will engage in real-life scenarios to practice and refine their skills.
Course Content & Outline
Section 1: Fundamentals of Business Etiquette
- Importance and principles of business etiquette
- Building a professional image
Section 2: Communication Etiquette
- Effective communication in meetings, emails, and phone calls
- Handling media and public relations
Section 3: The Role of the Host
- Hosting business events and meetings
- Managing guests and handling difficult situations
Section 4: International Protocol and Cross-Cultural Etiquette
- Understanding international business customs
- Navigating multicultural interactions
Section 5: Event Management and Social Etiquette
- Organising and executing successful business events
- Social etiquette for networking and formal dinners
Certificate Description
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.
Discover the realm of business etiquette's profound impact on career success. Uncover essential insights, tips, and strategies for nurturing a workplace culture defined by respect and professionalism.
Featured Courses
Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.