Mastering the COO Role: Driving Operational Excellence

The Chief Operating Officer (COO) is the architect of organisational execution — translating strategy into results through efficient operations, effective processes, and engaged teams. As the second-in-command in many organisations, the COO ensures that day-to-day activities align seamlessly with long-term goals.

This course equips current and aspiring COOs with the knowledge, skills, and mindset to excel in this critical leadership role. Participants will explore how to oversee operations, optimise resources, foster innovation, and lead cross-functional teams — all while maintaining a focus on organisational excellence.

Section 1: Understanding the COO’s Role and Impact

• The COO’s position in the organisational hierarchy and governance.
• Key differences between CEO and COO responsibilities.
• The COO as strategist, executor, and integrator.
• Skills and behaviours that define successful COOs.

Section 2: Operational Leadership and Excellence

• Overseeing daily operations and ensuring alignment with strategy.
• Building and managing effective operational systems and KPIs.
• Driving quality, efficiency, and continuous improvement.
• Balancing cost control with innovation and growth.

Section 3: Managing People and Culture

• Leading and motivating operational teams.
• Establishing a culture of accountability and trust.
• Fostering collaboration across departments and levels.
• Developing future leaders and managing talent pipelines.

Section 4: Driving Change and Innovation

• Identifying opportunities for operational innovation and transformation.
• Managing change initiatives and overcoming resistance.
• Leveraging technology and data to improve operations.
• Building organisational agility in response to market shifts.

Section 5: Risk Management and Organisational Resilience

• Identifying and mitigating operational risks.
• Preparing for and managing crises effectively.
• Ensuring business continuity and sustainability.
• Strengthening resilience through scenario planning and proactive strategies.
• Final activity: create a COO Operational Excellence Action Plan.

Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.

Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.

CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.