Nurturing Project Stakeholder Relationships
Course Info
Code MG2-151
Duration 5 Days
Format Classroom
Course Summary
Embark on an interactive journey to enhance your skills and understanding of stakeholder management with this immersive course. Delving into the intricacies of stakeholder engagement, this programme equips participants with research-backed strategies to navigate complex relationships effectively. From negotiation to persuasion, delegates will master the art of managing both internal and external stakeholders crucial for project success. Additionally, the course expands beyond traditional stakeholder management, encompassing communication strategies, project leadership, governance, and change management principles.
Upon completion of this course, delegates will be able to:
- Establish and foster cross-functional relationships while managing stakeholder requirements, expectations, and building trust.
- Employ negotiation, influence, persuasion, and conciliation techniques to address diverse stakeholder interests and levels of influence.
- Develop and implement effective communication strategies tailored to internal and external stakeholders, leveraging change management principles.
- Navigate organisational politics adeptly to resolve conflicts arising from competing priorities and demands.
- Monitor stakeholder expectations through robust status surveys, control mechanisms, reporting, and meaningful progress meetings.
- Shape stakeholder expectations through transparent project communication.
This course is suitable for a diverse range of professionals, including but not limited to:
- Individuals seeking to enhance their team working skills.
- Team leaders, supervisors, section heads, and managers.
- Professionals aspiring to management positions.
- Project, purchasing, finance, and production officers.
- Technical professionals in maintenance, engineering, and production.
- Secretaries, clerks, administrative, and support staff.
Course Content & Outline
Section 1: Fundamentals of Stakeholder Management
- Defining and identifying stakeholders, both internal and external.
- Understanding the psychology of stakeholder communication and identifying potential barriers.
- Developing Emotional Intelligence (EI) skills essential for effective stakeholder management.
- Utilising a 3-Step Approach to conduct comprehensive stakeholder analysis.
- Anticipating stakeholders' needs and cultivating enduring business relationships.
- Evaluating power, interest, and influence dynamics within stakeholder relationships.
- Exploring project governance and effective leadership strategies.
Section 2: Advanced Stakeholder Engagement Techniques
- Implementing negotiation and delegation practices to maximise outcomes.
- Harnessing the power of empathy in fostering positive business relationships.
- Understanding stakeholder salience and its implications for project success.
- Developing persuasion skills to enhance stakeholder affinity and cooperation.
- Effectively giving and receiving constructive criticism.
- Conducting risk assessment and implementing risk management strategies.
Section 3: Effective Stakeholder Communication and Management
- Leading impactful stakeholder meetings to drive project alignment and engagement.
- Incorporating change management principles to navigate project transformations.
- Exploring lean project management methodologies for streamlined project execution.
- Understanding the differences between traditional and iterative project management approaches.
- Leveraging project branding to enhance stakeholder buy-in and project visibility.
Section 4: Project Monitoring and Control
- Assessing project status through effective monitoring mechanisms.
- Implementing Earned Value Management techniques to evaluate project performance.
- Developing a benefits plan to track project outcomes and achievements.
- Conducting post-project reviews to capture lessons learned and drive continuous improvement.
- Celebrating project milestones and successes with stakeholders.
Featured Courses
Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.