Across the public sector, demands are growing to provide bigger and more efficient services with the same financial constraints and workforce expectations. This is forcing public sector organisations to rethink the ways they’re working to provide a more flexible and innovative operation in order to meet service levels and deliver results.
The new generation of working styles also means that businesses are now considering remote working as a viable option to keep office space costs down and employees are now expecting more flexible working hours to help with their wellbeing and work-life balance.
The changes in environment mean that managers and business owners are now having to consider alternative methods of communication and monitoring in order to keep their workforce happy and motivated, whilst also maintaining performance management processes to keep up the quality and productivity of the work produced.
In order to meet such high demands from clients, public sector organisations are having to revise system requirements, look into automation and develop new and improved methods to stay in touch with employees, empower them to do the right thing and hold them accountable when something goes wrong.
This course is designed for anyone who is responsible for operational development and growth within a public sector organisation. It would be most beneficial for:
This course is designed using various adult learning styles to aid full comprehension and maximum understanding. The course consists of group journey mapping practical exercises to identify areas for improvement, role-playing activities to help with performance management, target setting and dealing with difficult conversations and presentations to display innovative systems for automation of processes.
Participants will be tasked with group decision-making tasks and project plans to structure the future of their operation, maintaining performance, getting the best results and staying within the set budget.