Developing respect in the workplace is essential to creating a functioning, productive and happy workforce. All managers must create an open and inviting atmosphere that generates good relationships between their staff and gives each individual the confidence to approach management with problems or concerns.
Building these healthy working relationships isn’t as easy as finding a few team-building exercises throughout the year. In fact, there’s constant pressure on all leaders to develop an environment that fosters morale and teamwork.
Employee Relationship Management (ERM) is essential for leaders or HR professionals to use best practice strategies when bringing a new team together or managing conflict within an existing team. Each leader must be able to identify a problem and use varied communication techniques to uncover the best course of action for all involved.
A happy and motivated team that works together can help to get each task done more quickly and to a higher standard, using each others’ strengths to build a framework for each task. Your employee relationships aren’t just about people enjoying their working role and doing a good job, though their behaviours reflect on any work you all do, both inside and outside the working environment, and will help your customers and stakeholders gain trust in your brand.
Upon completion of this course, participants will be able to:
This training was designed for anyone in a leadership role who aims to develop their communication style further and create a more motivated and future-focused team. it would be most beneficial for:
This course uses a variety of adult learning styles to aid full comprehension and understanding. The course uses seminar discussions to inform leaders of the effects of miscommunication and negative leadership and provides real-world examples of positive company communication and its benefits.
Participants will be able to identify problem areas within their organisations and create effective journey maps to understand ways to resolve conflict and move forward collectively. They will be faced with role-playing sessions to help coach and counsel employees when an issue has developed to help come to a positive resolution that motivates that individual and the rest of their team.
Section 1: Understanding Your Employees
Section 2: Managing Performance Effectively
Section 3: Your Responsibilities As An ERM
Section 4: How to Air Grievances & Complaints Successfully
Section 5: Conflict Identification & Dispute Resolution