In today’s society, it isn’t just income and profit that make a business successful. A company’s external reputation from consumers, knowledge of the wider market and competitors, or even its reputation as an employer is highly regarded. These things and finances help the company grow its reach and turnover equally.
However, these new performance metrics come with challenges. It’s easy to monitor profits and losses to understand a company’s success. However, monitoring intangible performance and assets using data or typical key performance indicators is a little more difficult.
To resolve this, businesses can use scorecards to prove their positive performance and flag any potential problems to work on for continuous improvement.
A balanced scorecard can focus on recruitment, organisational development, future goals, strategic planning, prioritisation, and automation. It will show your progress throughout any changes and projects you complete and act as a real-time record of your business achievements.
Upon completion of this course, participants will be able to:
This course is designed for anyone planning projects or maintaining service levels in a successful and profitable business. It would be most beneficial for:
This course uses various adult learning methods to aid complete understanding and comprehension. Participants will enter into group discussions to determine the most potent scorecard metrics for their business and create a journey map to display these monitors' impact.
They will view scenario-based videos to see the impacts of scorecard measurement within successful businesses and understand how these changes can reflect well on the company externally. Participants will then work together to create a project plan for their companies to roll out the new scorecard and set up intervals or measurements to aim for continuous improvement.
Section 1: Introduction To Scorecard Management
Section 2: Building Your Scorecard
Section 3: Scorecard implementation
Section 4: Change Management & Internal Communication
Section 5: External Scorecard Management & Process Building
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.