Course Info
Code PO3-101
Duration 5 Days
Format Classroom
Course Summary
If your company produces goods or sells a service to the public, you can’t afford to not be quality compliant. The quality of your products or service offering is ultimately what creates the trust in your brand, increases your customer retention, and provides excellent customer satisfaction results which can increase your conversion.
It’s important to ensure that your products fit the bill and meet your customers’ expectations, so a comprehensive quality assurance procedure and auditing method is an essential tool.
When placing compliance standards for quality control, you will also need to ensure a quality-focused culture throughout your workforce. The importance of quality in everything you produce is key to moving forward, protecting your profit margins and business growth in the future.
During this course you’ll learn to:
- Design quality control structures and put them into place.
- Conduct regular audits and understand where changes need to be made.
- Develop a quality-first mentality within your workforce.
- Establish clear guidelines and manage underperformance.
- Understand ISO guidelines and where your company fits within these.
- Establish your role within a quality control team and understand your responsibilities.
- Uncover root causes and apply problem-solving techniques to achieve positive outcomes.
This training is suitable for anyone involved in the quality assurance process or change management teams. It would be most beneficial for:
- Quality Assurance Officers
- Team Managers
- Directors
- Quality Control Managers
- Change & Control Managers
- Auditors
- Data Analysts
- Document Controllers
- Operations Managers
- Project Managers
- Production Personnel
- Human Resource Managers
Course Content & Outline
The Quality Management Approach
- Why quality assurance is necessary.
- How quality assurance works.
- Process design and risk management.
- Identifying opportunities within your business.
- Why leadership is essential.
- Lean process development for quality and productivity.
- Cost-benefit analysis.
Implementation and Design
- Understand and identify risks.
- ISO9001 and your obligations.
- The PDCA approach.
- Customer satisfaction and expectations.
- Planning your changes.
- The 5S model and how this can help.
- Outsourcing benefits.
- Pareto charts.
Operational Goals and Adjustments
- Establishing clear goals and expectations.
- Policy writing and document control.
- System development to assist with organisation.
- Six sigma protocol.
- The value chain.
- Benchmarking and competitor review.
Change Management
- Effective delegation and finding the right employees for your vision.
- Communicating change and developing quality monitoring procedures.
- Generating buy-in for quality control.
- Creation of measurement and monitoring processes.
- Roadmap of procedural change.
- Setting SMART objectives.
Auditing and Your Quality Assurance Structure
- Monitoring processes.
- Managing products.
- Analysis and reporting data.
- Document and data management and obligations.
- Best practice ISO17022.
Performance Monitoring and Employee Adherence
- Data collection.
- Understanding employee priorities.
- Development of a core quality monitoring structure.
- Performance managing - successes and failures.
- Coaching and improvement.
Review, Feedback & Moving Forward
- Asking for feedback.
- Audit reporting and presentation.
- Planning for the future.
- Priority map - SWOT analysis.
- 80/20 methodology in practice.
Embark on a comprehensive exploration of Quality Assurance (QA) and Quality Control (QC), the dynamic duo that safeguards excellence. Uncover their nuances, synergies, and differences, as they steer the journey toward unwavering quality. Discover strategies for maintaining impeccable standards in a world that thrives on precision.
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