Course Info
Code IND05-101
Duration 5 Days
Format Classroom
Course Summary
As we move into the digital age, healthcare is one essential field that needs to keep up with the times. Interconnected medical information systems, prescription records, and diagnosis data need to undergo an innovative development process to enable easy access for patients and medical professionals.
During this course, you’ll learn:
- How essential technology is to healthcare.
- Smart apps and interconnected medical record keeping.
- Accessibility issues and how to handle them.
- Communication media – getting the word out there.
- How to implement new strategies and analyse their success.
- How to enhance efficiency and productivity with diagnoses.
- Managing change and staff training.
This course is focused on developing a successful and productive healthcare system that works efficiently for medical professionals and patients alike. It would be perfect for people involved in the operational running of healthcare organisations or the medical professionals learning to use and provide constructive feedback and move forward into the technological age.
- Operations Management
- Quality Officers
- CIO and Heads of Department
- Patient Safety Officers
- Nurses and Carers
- Data Analysts
- General Practitioners
This course deals with supporting innovation in the healthcare sector and managing changes using real case studies and examples, displaying current data, and discussing project plans and strategies.
It involves presentations, group projects, and knowledge-based activities to utilise creative thinking techniques and develop actionable proposals and understand the potential impacts. You will also experience practical role-playing activities to improve your questioning and data gathering skills and generate action plans based on data to move forward within your own organisation.
Course Content & Outline
1. Why is Innovation Required?
- The current issues with healthcare management.
- Why is the current digital solution unfit for purpose?
- Where are the pain points that need urgent fixes?
- What are the benefits of updating technology within healthcare?
- Previous changes and their benefits and impacts.
- Trends - what are people asking for?
2. Where is Technology Needed within Healthcare?
- Diagnosis support.
- Clinical decision making.
- e-health (app based support)
- Consumer health informatics.
- Digital hospital service.
- Remote consultations.
- Audio and video conferencing.
- Looking to the future.
3. Designing New Systems
- Policy management.
- Virtual reality.
- Telehealth, telemedicine, and tele-coaching and rehabilitation.
- Engineering and development support.
- Branding and project planning.
- Mobile technology.
4. Analysing Results
- Data gathering and storage.
- Reviewing trends and assessing meaning.
- Drawing conclusions and developing a project plan.
- Requesting and accepting feedback.
- Acting on feedback to work towards continuous improvement.
5. Impacts to Consider
- Reviewing financial implications.
- Considering system changes.
- Barriers to success.
- Resistance and concern management.
6. Managing the Change
- Gaining buy-in from medical professionals.
- ADKAR - Kotter’s change management model.
- Lewin’s managing change strategies.
- Understanding and overcoming patient concerns.
- Marketing and development.
- The phases of change and development.
- Change failure and lessons learned.
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