Certified Quality Professionals in Healthcare
Course Info
Code IND05-139
Duration 5 Days
Format Classroom Online
Course Summary
Quality management in the ever-evolving healthcare industry is of paramount importance as it directly impacts patient outcomes, organisational efficiency, and overall healthcare system effectiveness. Ensuring the delivery of high-quality care is not merely a regulatory requirement but a moral and ethical imperative. Effective quality management systems contribute to the prevention of medical errors, the reduction of adverse events, and the enhancement of patient safety. By implementing rigorous quality control measures, healthcare providers can instil confidence in patients, fostering trust in the care they receive.
Beyond its impact on patient care and operational efficiency, quality management plays a crucial role in maintaining compliance with regulatory standards and accreditation requirements. Adherence to these standards is not only a legal obligation but also a means to ensure that healthcare organisations consistently meet the criteria set out by authoritative bodies.
Process improvement is a cornerstone of healthcare quality management, and this course will explore various methodologies and frameworks aimed at enhancing efficiency and effectiveness within healthcare organisations. Participants will learn to identify bottlenecks, streamline workflows, and implement sustainable changes to optimise patient care delivery.
During this course, you’ll learn:
- To understand the role that quality plays in patient safety.
- To develop highly effective improvement plans.
- To find the root cause of issues within a healthcare setting.
- To engage stakeholders in project plans to improve quality.
- To assess KPIs and understand the requirements for change.
- To collect the right kinds of data to make an impactful assessment.
- To understand regulatory concerns with JCI and ISO.
- To develop a key compliance program to monitor and improve quality scores.
This course is designed for anyone entering into the medical quality management field. It would be most beneficial for:
- Medical Administrators
- Medical Management Executives
- Quality Managers
- Project Managers
- Regulators
- Healthcare Professionals
- Auditors
- Risk Assessors
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will have the opportunity to engage with experienced professionals in the field, drawing from their wealth of practical knowledge. The course will include interactive discussions, group activities, and case analyses to facilitate a collaborative learning environment
By the end of the program, participants will emerge as well-rounded healthcare quality professionals, ready to contribute to the advancement of patient safety, drive process improvements, and ensure compliance with the highest standards in healthcare.
Course Content & Outline
Section 1: What Quality Management Means to Healthcare
- Understanding the principles and significance of quality management in healthcare.
- Identifying key components of a quality management system in the healthcare sector.
- Analysing regulatory requirements and accreditation standards for healthcare quality.
- Implementing quality improvement initiatives in healthcare organisations.
- Developing and maintaining a culture of quality and patient safety.
Section 2: Quality Improvement Techniques
- Addressing resistance to change and fostering a culture of openness to quality improvement.
- Strategies for gaining buy-in from key decision-makers and influencers.
- Leveraging benchmarking and comparative data to showcase potential improvements.
Section 3: Common Tools & Techniques for Quality Control
- Training in Failure Mode and Effects Analysis (FMEA) for risk assessment.
- Patient safety indicators and techniques for preventing adverse events.
- Application of Total Quality Management (TQM) in healthcare settings.
- Application of Six Sigma methodologies in medical quality improvement.
- Utilising Lean management principles for streamlined healthcare processes.
- Introduction to Plan-Do-Study-Act (PDSA) cycles for continuous improvement.
Section 4: Compliance, Legalities & Ethics
- Utilising data and metrics to measure and monitor healthcare quality outcomes.
- Incorporating patient feedback and satisfaction into quality management processes.
- Conducting risk assessments and implementing risk mitigation strategies.
- Addressing ethical considerations and patient rights in quality management.
Section 5: Leadership in Healthcare
- Collaborating with healthcare professionals and stakeholders for quality enhancement.
- Training healthcare staff in quality management principles and practices.
- Promoting transparency and communication in quality reporting to stakeholders.
- Integrating evidence-based practices and research findings into healthcare quality.
Section 6: Evaluation of Quality Monitoring Techniques
- Engaging in continuous quality improvement and performance monitoring.
- Incorporating continuous feedback loops to refine and enhance quality improvement pitches.
- Collaborating with patient advocacy groups to strengthen the patient-centred narrative.
- Conducting pilot programs to showcase the feasibility and impact of proposed improvements.
- Utilising change management principles to guide the implementation of quality initiatives.
Embark on a comprehensive exploration of Quality Assurance (QA) and Quality Control (QC), the dynamic duo that safeguards excellence. Uncover their nuances, synergies, and differences, as they steer the journey toward unwavering quality. Discover strategies for maintaining impeccable standards in a world that thrives on precision.
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