Excellence in Facilities Management
Course Info
Code IND21-104
Duration 5 Days
Format Classroom
Course Summary
Facilities management is an industry that thrives off of managing operational excellence. Excellence opens up endless opportunities for an organisation to improve and further succeed in different areas and see more consistent and satisfactory results. Excellence covers all different factors of the organisation, therefore opening up the pathway for improvement in all areas.
When it comes to managing excellence, it is essential to have an understanding of the primary influences of it. Quality and design are some of the most crucial aspects. These define the quality of the services the organisation provides, and design highlights the planning and strategies that contribute to quality. There are a variety of equipment and techniques the organisation can utilise to further develop their quality to meet their overall goals and current objectives.
Another crucial factor of excellence is performance monitoring. Performance monitoring will allow the organisation to have an in-depth understanding of how each specific task is being conducted. Analysing performance data will allow for full comprehension of current productivity, and how it is aligned with their goals. If performance is lacking, facilities management professionals are able to reassess and implement strategies to aid in increasing performance.
During this course, you’ll learn:
To understand the importance of managing excellence within facilities management.
To regularly monitor and measure performance of employees and functions to highlight areas lacking productivity.
To appreciate the necessity of effective leadership and management when achieving excellence within facilities management.
To evaluate the organisation’s access to tools and equipment to ensure all teams and individuals have what they need to achieve excellence.
To guarantee all areas of facilities management is fully compliant with industry standards and national laws.
To establish action plans detailing goals and objectives, with a focus on maintaining quality and sustainability.
This course is designed for anyone within facilities management who is responsible for maintaining excellence throughout. It would be most beneficial for:
Operations Managers
Facilities Managers
Risk Analysts
Financial Advisors
Quality and Design Managers
Procurement Officers
Contractors and Sub-contractors
HSE Officers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established organisations with varying levels of excellence to highlight key factors that influence performance and methods that may lead to further improvement.
They will be provided with all the necessary tools to partake in a variety of learning methods, including presentations, group discussions, video materials and practical activities. This combination of activities will ensure the participants are able to develop a full understanding of the taught content and develop related practical skills.
Course Content & Outline
Section 1
Introduction to Excellence
Defining what excellence is and its necessity within facilities management and the wider organisation.
Recognising the consequences of poor excellence within facilities management.
What internal and external factors can influence facilities management excellence.
Typical features of excellence that promote organisational success – strategic thinking, effective leadership, building value and performance measurement.
Section 2
Maintaining Quality
Guaranteeing maximum quality within every task or process.
The importance of innovative thinking, design, and improvement.
Creating quality design plans and detailing overall goals, objectives, and expectations.
Ensuring quality designs and functions are meeting industry standards and national laws.
Managing effective teams and encouraging open and concise communication.
Providing guidance and training when necessary.
Section 3
Quality Management Equipment and Systems
Maintaining high standards throughout procurement processes.
Developing customer-supplier relationships.
Carrying out failure mode, effect, and criticality analysis (FMECA).
Controlling production and processes using statistical process control tools (SPC).
Managing contracts with all necessary parties to ensure all responsibilities are being fulfilled – contractors and suppliers.
Section 4
Performance Monitoring
Utilising various methods of measuring and monitoring performance to ensure maximum productivity and quality.
Monitoring and creating reports in different areas of facilities management – operational, financial, and quality delivery.
What features contribute to an effective report.
Analysing performance data and strategizing methods to improve future performance.
Section 5
Organisational Governance
The vitality of maintaining organisational governance.
Guaranteeing legal and industry standards throughout all processes.
Exploring various techniques to aid in continuous improvement.
Understanding how organisational governance and facilities management excellence is intertwined.
Providing all wanted information to necessary parties.
Facility Managers: The Guardians of Productivity and Safety
Delve into the world of facility management, a multifaceted discipline that optimises physical spaces and services. Learn how facility managers enhance efficiency, reduce costs, and ensure safety across various industries.
Delve into the world of facility management, a multifaceted discipline that optimises physical spaces and services. Learn how facility managers enhance efficiency, reduce costs, and ensure safety across various industries.
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