Facilities management is an industry that thrives on operational excellence. Excellence opens up endless opportunities for an organisation to improve and succeed in different areas and see more consistent and satisfactory results. Excellence covers all the factors of the organisation, therefore opening up the pathway for improvement in all areas.
When it comes to managing excellence, it is essential to understand its primary influences. Quality and design are some of the most crucial aspects. These define the quality of the organisation's services, and design highlights the planning and strategies contributing to quality. The organisation can utilise various equipment and techniques to develop its quality further to meet its overall goals and objectives.
Another crucial factor of excellence is performance monitoring. Performance monitoring will give the organisation an in-depth understanding of how each specific task is being conducted. Analysing performance data will allow for full comprehension of current productivity and how it is aligned with goals. If performance is lacking, facilities management professionals can reassess and implement strategies to aid in increasing performance.
Upon completion of this course, participants will be able to:
This course is designed for anyone within facilities management who is responsible for maintaining excellence throughout. It would be most beneficial for:
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established organisations with varying levels of excellence to highlight key factors that influence performance and methods that may lead to further improvement.
They will be provided with all the necessary tools to participate in various learning methods, including presentations, group discussions, video materials, and practical activities. This combination of activities will ensure the participants develop a full understanding of the taught content and related practical skills.
Section 1: Introduction to Excellence
Section 2: Maintaining Quality
Section 3: Quality Management Equipment and Systems
Section 4: Performance Monitoring
Section 5: Organisational Governance
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.