Communication and Planning Skills for Administrative Professionals
Course Info
Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10
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Course Summary
This Communication and Planning Skills for Administrative Professionals training course is designed to help participants review and develop their communication and planning skills to demonstrate capability and talent in communicating with others and achieving success.
Upon completion of this course, participants will be able to:
- Review how to develop their communication, interpersonal and planning skills and their appreciation of the principles involved
- Determine how to improve their communication with others through a variety of mediums
- Identify how to make the most of their time, ensuring tasks are achieved effectively
- Understand how to deal with workloads and other people by demonstrating a change in ‘mindset’
This Communication and Planning Skills for Administrative Professionals training course is for Administrative Professionals, Managers, Leaders and Team Members.
This Communication and Planning Skills for Administrative Professionals training course is a highly interactional and practical programme through a variety of learning methods, including:
- Face-to-face communication (one-to-one and in small groups)
- Meetings and supporting presentations
- Written communications (including writing e-mails, letters, reports and instructions)
- Case studies and group discussions
Course Content & Outline
Section 1: Managing Business Communication
- Business communication, barriers and pitfalls
- Managing emails and letters
- Writing professional agenda and minutes
- Writing guidelines and instructions
Section 2: Writing an Effective Report
- Mind mapping and brainstorming
- Relevance, layout and structure
- Grammar & punctuation
- Editing and proofreading
- Tables, diagrams, figures and graphs
Section 3: Team-Working and Meetings
- How to run an effective meeting
- Planning and preparation
- Participation and control
- Follow-up and meeting notes - Improving teamwork
- Team development
- Constructive discussions
- Getting agreement
- Challenging ideas
Section 4: Presentation Skills
- Structuring effective presentation
- Designing slides and using visuals and graphics effectively
- Equipment and room setup - Body language
- Making a case
- Critical thinking
Section 5: Face-to-Face Communication and Interpersonal Skills
- Principles of the communication process
- How to overcome barriers to communication
- Interpersonal skills and how to enhance face-to-face communication
- Develop assertive communication
Certificate Description
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Assessment Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.
Discover the essential skills, from organisation to problem-solving, and learn how to enhance them. Find out how to showcase your administrative expertise on your resume for career success. Unlock your potential and excel in the world of administration.
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