E-commerce Logistics and Fulfilment Systems

This course provides a comprehensive understanding of logistics and fulfilment operations in the e-commerce sector. Participants will explore the end-to-end supply chain processes, from order placement to last-mile delivery, with a focus on inventory management, warehouse technologies, automation, and customer satisfaction. The course also examines real-world case studies and global best practices to build efficient, scalable logistics solutions for online retail.

Section 1: Introduction to E-commerce Logistics

• Key differences between traditional and e-commerce logistics.
• The role of logistics in customer satisfaction.
• Fulfilment models (in-house, third-party, dropshipping).
• Omnichannel logistics and hybrid retail strategies.

Section 2: Inventory & Warehouse Management

• Inventory control techniques (JIT, EOQ, ABC analysis).
• Warehouse layout and picking strategies.
• Automation, robotics, and smart warehousing.
• Integrating WMS with e-commerce platforms.

Section 3: Order Fulfilment Process

• Order processing lifecycle (receiving to dispatch).
• Packaging strategies and sustainability considerations.
• Fulfilment KPIs and service level agreements (SLAs).
• Handling peak seasons and demand forecasting.

Section 4: Shipping, Delivery & Returns

• Carrier selection and rate negotiation.
• Last-mile delivery challenges and solutions.
• Real-time tracking and customer communication.
• Reverse logistics and returns management.

Section 5: Technology & Data in E-commerce Logistics

• Role of ERP, TMS, and AI in logistics optimization.
• Data analytics for performance tracking.
• Blockchain in e-commerce logistics.
• Case studies: Amazon, Shopify Fulfilment, Alibaba.

Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.

Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.

CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.