Integrating information technology into business processes is essential for organisational success. IT encompasses systems software, application software, hardware, networks, and databases. The Chief Information Officer (CIO) leads the IT department, facing pressures to deliver systems that meet evolving organisational needs.
Due to its complexity and rapid change, the industry often fails to provide user-friendly technology. This challenge is increasing, making flawless execution even more difficult. However, performance can improve by prioritising quality in IT development and support, focusing on user satisfaction, integration, and flexibility.
Quality management involves enforcing standards and embedding them into the organisation's IT culture to ensure applications and support meet the necessary criteria.
Upon completion of this course, participants will be able to:
This course is designed for any role with a heavy demand for IT and requires a means to depict and monitor their quality in an easily accessible format. It would be most beneficial for:
Organisations are starting to make the connection between making
information available for consumption and leveraging it to be more agile
and productive. However, there is still much that can be achieved. As businesses look to improve productivity, it is becoming apparent that systems require more accurate, complete, and consistent data. Organisations must better link business processes and performance management to data and information quality.
This course will use various adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. Participants will gain detailed knowledge by actively participating in seminars, group discussions, and real-life case studies. The delivery will be through presentations, group investigations, training DVDs, and interactive seminars.
Section 1: An Overview of Quality Management
Section 2: The Human Approach
Section 3: International Standards & Quality Management Principles
Section 4: Building on Quality Management Principles
Section 5: Ensuring IT Quality Management & Measuring Success
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.