Perfecting Your Management and Leadership Skills

Course Info

Code MG2-103

Duration 5 Days

Format Classroom

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Leading by example is essential to the success of any business. Leverage your internal leadership potential by exploring effective leadership strategies, motivating team members, and understanding how to utilise proper negotiation and influencing skills to achieve the end goal. 

The managers and leaders within your company need to stand up and be accountable, overcome tough challenges, develop their direct reports, and use their own personal skills to explore new ways to achieve success.

This course aims to help you understand exactly what’s needed to become an effective leader or manager and pushes you to get the most out of your direct reports. 

During this course, you’ll learn: 

  1. Exactly what’s needed to display leadership qualities.
  2. Different leadership styles and how to use them.
  3. Understand your staff and get the most out of them.
  4. How critical it is to monitor and feedback on performance.
  5. How to effectively motivate a team and get them to work with you, not for you.
  6. Essential project planning techniques to increase quality and productivity.
  7. Essential time-management techniques and deadline setting.
  8. How to deal with difficult or challenging situations.
  9. Understand profitability and how to make the most of your finances.
  10. How to think strategically on a high level to benefit the business.

This course is designed for new managers, supervisors or leaders, or anyone that aspires to be a leader in their company. It’s devoted to imparting the knowledge and skills that make an effective leader and helps you push your teams to the next level. 

The course is perfect for:

  • First-time managers.
  • Aspiring managers.
  • Team Leaders or Supervisors.
  • Operations Managers.
  • Production Supervisors.
  • Project Managers.
  • Technical Employees.
  • Company Directors looking to upskill a management team.

The course is focused on developing effective managers and leaders who can deal with challenging situations and overcome hardships to achieve the best results with their teams. It involves practical learning, psychometric questionnaires, discussion groups, and real-life case study examples.

You’ll receive essential tips and discover scientific studies and practised models on the best management styles to successfully achieve your goals and have the chance to put them into practice before feeding back on your results.

Course Content & Outline

Climbing the Ladder

  • From front-line to manager dealing with the transition. 
  • The differences between a leader and a manager. 
  • What makes an effective leader?
  • How to become ‘management material.’
  • Discovering your management style and how to use it. 
  • The functions and competencies of a 21st-century manager. 
  • How your performance affects others. 


Management Techniques and the Science Behind Them

  • The 4D management model (direct, delegate, develop & deliver). 
  • Using the GROW Model.
  • Implementing SMART Targets.
  • The Honey and Mumford learning style calculator. 


Essential Management Skills - The Basics

  • Project planning - finding the best team members for the job. 
  • Understanding your profit margins and how to increase them. 
  • Strategic planning - understand why you’re doing things. 
  • Time management and organisation. 
  • Leading by example - getting involved. 
  • Assessing the impacts of decision making ahead of time. 
  • Developing your network. 
  • Good recruitment and how to select the right people. 


Effective Team Building

  • Developing your communication skills. 
  • Why teamwork is so important to success. 
  • Dealing with difficult situations.
  • Empathy and your open-door policy.
  • Influencing and negotiating - when to use your skills. 
  • How to develop trust within your team. 
  • Boundary setting and managing conflict. 


Change Management and How to Deal with Push-backs

  • The psychology behind change. 
  • Recognising and selling the benefits of change. 
  • Generating buy-in to your projects and its importance. 
  • The art of motivation. 
  • Reflect, review and revisit. 


Developing Your People

  • Assessing capabilities and delegating effectively. 
  • The importance of regular meetings. 
  • Discussing performance issues and how to make positive changes. 
  • Upskilling effectively to benefit everyone. 
  • Maintaining focus and setting goals. 
  • Rewarding successes, innovation, and creativity. 


Utilising Technology to Reach Your Goals

  • Automation vs. staffing - when is it better to use a computer?
  • Monitoring success using reporting. 
  • Identifying single points of failure and how to correct these. 
  • Weighing up the pros and cons of CRMs - which will work best for your needs?

Course Video