Course Info
Code IND18-105
Duration 5 Days
Format Classroom
Course Summary
Aviation is a vast industry and one that is essential within society. However, there is no denying there can be a great mental strain on those working within it. Certain roles, such as pilots and flight attendants, often require a significant sacrifice. Commitment to their employment often means they are regularly far from home and families, flying to and from unfamiliar places. Constant travel can make seeking traditional support systems much more difficult. To combat this, many aviation organisations have implemented a pilot & peer assistance programme.
A peer assistance programme is established to train existing pilots, flight attendants and other aviation staff on the basics of mental health, supportive communication and providing overall emotional support. Peers take on the responsibility of offering struggling employees an empathic ear to listen to their struggles, provide comfort and encouraging words. They also can work together to overcome personal challenges and feel safer and more confident within their working environment.
Peers can also take on an emotional burden and must ensure they can remain in a positive mental state. Peers will have to follow aviation regulations surrounding confidentiality and safety. However, within the nature of being a peer assistant, if they recognise potentially harmful behaviours within those they are helping, they have a duty of care to break confidentiality and inform the necessary parties of their concern.
During this course, you’ll learn:
To understand the vitality of pilot and peer assistance procedures within an aviation organisation.
To explore the roles and responsibilities of those responsible for pilot and peer assistance.
To assess the consequences of poor pilot and peer assistance procedures and how they would affect individuals differently.
To review the skills, attitudes, experience, and behaviours that would benefit a peer.
To be conscious of discussing openly about personal details and family life.
To develop the ability to hold meaningful conversations in those recognised to needing peer aid.
To analyse how pilot and peer assistance can lead to improved risk mitigation.
This course is designed for anyone within an aviation organisation who wishes to become a peer, or existing peers who want to expand their knowledge. It would be most beneficial for:
Peer Support Volunteers
Pilots
Flight Attendants
Psychologists and Psychiatrists
National Aviation Authority Personnel
HSE Officers
Mental Health Professionals
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world case studies of peer assistance situations to highlight valuable skills presented, positive use of language and possible communication improvements.
To guarantee a full understanding of the taught content, the participants will partake in a variety of presentations, group discussions, video materials and group role-playing activities. This combination of methods, particularly the group dependent methods, will ensure the participants can absorb course knowledge and demonstrate the practical skills. They can also offer and receive constructive feedback from others.
Course Content & Outline
Section 1
Introduction to Peer Assistance Procedures
Defining what is meant by peer assistance within aviation.
Understanding why peer assistance is often necessary within the industry.
Reviewing the process of becoming a peer – necessary skills, communication standards and organisation regulations.
The typical role of a peer, their responsibilities, functions, and associated risk factors within aviation.
Section 2
Understanding the Human Mind and Body
Exploring why peer assistance is necessary for certain roles within aviation.
Assessing how physical stressors can negatively impact the mind and body, and ways the body attempts to cope.
Methods and techniques that can aid in lessening stress while at work and outside of working hours.
How to recognise a deterioration of mental health and intervening when behaviours become concerning.
Section 3
Communication
Utilising a calm and empathetic voice throughout all interactions.
Identifying the ideal use of language, tone, and body language.
Engaging in active listening even when the topics become heavy and overwhelming.
Providing achievable solutions and discussing the ideal path to reaching these goals.
Maintaining an open channel of communication.
Section 4
Regulatory Requirements of Peers
Assessing regional laws and regulations surround peer assistance procedures.
Ensuring all peers are fully trained and knowledgeable within the role.
Comprehension of the CAA medical considerations within aviation medicine.
Maintaining full individual-peer confidentiality and recognising some circumstances when breaking confidentiality is acceptable.
Section 5
Peer Assistance Process
Evaluating the process of becoming a Peer within aviation.
Examining various peer assistance models, their advantages, and disadvantages.
Analysing what peer model is preferable in different situations.
Mutual support peers for ‘difficult’ cases and understanding personal struggle faced while carrying out the role.
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