Course Info
Code IND18-106
Duration 5 Days
Format Classroom
Course Summary
The aviation industry is one that comes with a significant amount of risk due to the nature of the service provided. Risks and hazards can occur due to a number of different reasons, but a primary reason is human error. Human influence in any situation leaves a small possibility of error which can often be tied down to an individual’s particular skills, capabilities, and limitations.
Human factors is a science that aims to explore the way the human mind works in regard to employment. Each individual will contain an existing set of skills, abilities and limitations that have developed throughout life due to both positive and negative influences. Human factors attempt to comprehend how these apply within the workplace, and how certain traits will influence how an individual responds to a task or adapts in situations of struggle.
The aviation environment is constantly changing, which requires individuals that are capable of adapting rapidly and responding efficiently in times of stress. It is crucial to acknowledge each individual’s capacity to change and evaluate a variety of methods that can aid in developing skills to make people more suitable to the working environment. This process should be conducted with the intention of preserving and improving overall health and safety within the organisation.
During this course, you’ll learn:
To understand the vitality of recognising human risk elements in aviation organisations.
To explore the potential for human error within aviation the detrimental effects may fall onto both the employees and the public.
To assess the basics of human psychology and what may drive an individual to follow through with particular actions.
To influence people’s internal drive to succeed to improve organisational productivity.
To explore methods and techniques to encourage employees to develop and increase productivity.
To comprehend the human flaws behind equipment design and tasks, training, and selection.
This course is designed for anyone within an aviation organisation who is responsible for maintaining health and safety. It would be most beneficial for:
Operations Managers
HSE Officers
HR Personnel
Performance Managers
Risk Managers
Risk Analysts
Aviation Safety Managers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world examples of human factor incidents to highlight what human factors lead to the situation and suggest how to avoid them in the future.
Participants will partake in a variety of learning methods and exercises, including seminars, group discussions, video demonstrations and group activities. The combination of these methods will ensure they will develop a full and comprehensive understanding of the taught content and related skills.
Course Content & Outline
Section 1
Introduction to Human Factor
Describing what human factors are and how this applies to the aviation industry.
Reviewing and categorising behaviours based on the individual or humans as a whole.
What characteristics and skills are considered human factors.
Understanding how human factors can positively and negatively impact an organisation.
Section 2
Understanding Human Behaviour
Exploring the basics of human psychology – what motivates us?
Assessing how skills and traits are developed throughout life – nurture versus nature.
How different personality types interact within the workplace and the influence this has on organisational productivity.
Navigating difficulties and encouraging others to persevere in times of hardship.
Offering incentives based upon individual motivations to improve productivity.
Section 3
ICAO Human Performance Principles
Identifying the five human performance principles and how they operate synergistically.
Capabilities and limitations:
Recognising physical and psychological capabilities and limitations – strength, flexibility, memory, and attention.
Navigating cognitive resources and adapting to a change in routine, environment, or task.
Interpretation and sense-making:
The constant search for patterns and predictability.
Unexplained reactions in the face of uncertainty.
Adaption and changing demands:
The desire to follow a standard within an ever changing environment.
Adapting to satisfy a variety of needs.
Risk assessments and trade-offs:
How people react in situations of fear or stress – flight, fight, or freeze.
Comprehending self-preservation, consequences and impact on others when assessing
Interaction with others:
Different personality types merging within the work environment.
Developing friendships, experiencing tension, and actively engaging with conflict.
Section 4
Investigating Human Factor Incidents
Analysing how human factors can lead to incidents within all areas of the aviation industry.
Evaluating specific incidents and understanding how specific human factors led to the situation and aftermath.
Navigating disruptive human factors to find a reasonable method for improving productivity without sacrificing health and safety.
Deciding when a specific human factor becomes too intense for an organisation and ideal ways to proceed.
Section 5
Human Factor Closure Actions
Providing various training programmes at a range of intensities to close the gap in human factors.
Engaging in 1-to-1 sessions with individuals to discuss specific problematic traits.
Communicating with a workplace as a whole to bring awareness to objectives and goals.
Implementing rewards and incentives to encourage personal growth and development.
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