Technology Integration in Modern Hospitality

Technology is now a central part of every successful hospitality operation. From the front desk to behind-the-scenes management, digital systems are used to improve how hotels, resorts, and service providers operate. This course explores how IT tools—like property management systems (PMS), CRM platforms, in-room automation, mobile apps, and smart devices—can improve daily tasks and raise guest satisfaction.

Participants will learn how to select the right systems, integrate them effectively, and maintain them over time. The course also introduces newer technologies such as artificial intelligence (AI), machine learning, and virtual reality, showing how these innovations are changing guest experiences and business operations. By the end of the course, participants will understand how to use IT solutions to solve challenges, improve service quality, and support long-term efficiency.

Section 1: Introduction to Hospitality and Technology

• Brief overview of different segments in the hospitality industry.
• Defining hospitality operations and their key functions.
• Challenges faced by hotels and service providers today.
• What is information technology (IT) and how it applies to hospitality.
• The evolution of IT in hotel operations.
• Benefits of digital transformation in guest services.
• Group activity: Identify current IT challenges in hospitality settings.

Section 2: Enhancing Guest Experience Through Technology

• Defining and measuring guest experience.
• Introduction to in-room smart controls and automation.
• Keyless room access and digital check-in technologies.
• Using mobile apps for reservations and communication.
• Role of CRM systems in managing guest relationships.
• Tools for collecting feedback and managing online reviews.

Section 3: Front Desk IT Applications

• Exploring core front-desk technologies.
• Introduction to Property Management Systems (PMS).
• Integrating PMS with POS systems, energy controls, phone billing, and key cards.
• Understanding reservation systems and how they connect to PMS.
• Evaluating PMS outcomes through case study analysis.
• Identifying how front-desk IT improves workflow and reduces errors.

Section 4: Technology in Back-Office Operations

• Overview of support systems in hospitality operations.
• Housekeeping and room management technologies.
• Maintenance and engineering system tools.
• Technology used in food & beverage management.
• Labor scheduling and payroll software.
• Tools for budgeting, reporting, and analytics.
• Ensuring cybersecurity in hospitality IT systems.
• Safety protocols and best practices for secure system use.

Section 5: Choosing and Managing IT Systems

• How to evaluate and select the right IT systems for a hotel.
• Key criteria for choosing vendors and service providers.
• The importance of regular maintenance and updates.
• Role of cloud systems and internet-based platforms in hospitality.
• Building a basic IT strategy for hotel operations.
• Final reflections and course feedback.

Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.

Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.

CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.