For any business, it is crucial to have an understanding of market demands to ensure services or products are able to meet customer needs. Utilising IT demand management is an effective way of accurately predicting demands and preparing for them internally. Without demand management, a business would be at higher risk of failure to meet demands.
Demand management involves multiple areas of a business, including capacity, availability and service continuity management. Each factor has a strong influence over the efficiency of the organisation, and all rely on one another to provide an excellent service. Availability management is the process of analysing and improving the use of IT to ensure all services remain fully available. This goes hand in hand with capacity management, which is the process of maximising the business’ production at all times.
Furthermore, a business also requires competency surrounding service and security management. IT service management ensures end-to-end delivery of IT services to the customer, and security management ensures all business and customer data remains completely safe and confidential.
These demand management processes exist to guarantee efficient working practices, and allows a business to stay on top of new IT demands externally and internally.
This course is designed for anyone with the responsibility of managing IT demands within an organisation. It would be most beneficial for:
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established organisations to highlight key factors included in their service, availability and capability management plans.
THey will be supplied with all the necessary tools to carry out the given learning exercises. Through a combination of seminars, group discussions and case studies, the participants will be able to gain a full understanding of the taught content. They will also have the opportunity to create their own management plans in relation to their respective roles, under the guidance of experienced professionals.