Your customers’ experience with your company is paramount to your success. A happy customer will turn into a returning customer who leaves you great reviews and can convert others to use your service or purchase your products.
For many companies, it’s too easy to focus on the company's future and forget about the needs and wants of its most important customers.
This course aims to put you one step ahead of your competitors and win new business by assessing your customer journey, reviewing your customer service offering, motivating your customer-focused team, and removing any pain points that might prevent customer retention.
Throughout the course, you will discover practical challenges, discussion forums, and video and downloadable content to cover:
This training course suits all employees of a future-thinking, customer-centric business looking to maintain success. It would benefit:
Achieving excellence in customer service requires team collaboration and shared aspirations. This course uses stimulating practical exercises and challenges, real-life scenarios, and group discussions to motivate your team toward the same goal—making customers happy.
Excellence in customer service is essential to keep your company moving forward. This course has something for everyone, from motivational leaders to frontline service providers, ensuring everyone puts their customers first.
Section 1: Why is Customer Service Excellent Important?
Section 2: How to Improve Your Customer Service Standards Across Channels
Section 3: Complaints Handling: How to Effectively Put Problems Right
Section 4: Creating a Customer-Centric Culture
Section 5: Coaching, Hiring and Motivation the Right People
Section 6: Staying Consistent and Creating Development Opportunities
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.