Business Writing in Administration
Course Info
Code MG1-114
Duration 5 Days
Format Classroom
Course Summary
For an organisation to be successful, it is crucial to have productive administration in place. A primary factor of administration roles is communication and writing. These roles require a significant amount of communication within the business and externally, and the effectiveness of this can be greatly dictated by the business writing.
Business writing encompasses a variety of tasks, including writing minutes, reports and managing important information. These tasks will need to be completed with a high level of understanding about professional language, tone, and grammar. When writing important documents, it is essential to know how to structure them correctly in a way that would be readily understood by all necessary personnel.
Those within administration should also be competent in different methods and techniques of writing and how they can be utilised to better convey a message. Particularly within business, persuasive communication can be a vital skill to develop. When corresponding with stakeholders or clients, persuasive language can be beneficial to aid in building trust and loyalty within the business, even in situations of difficulty.
During this course, you’ll learn:
To understand the vitality of effective business writing in administrations for an organisation.
To explore various writing methods and techniques that can be utilised to improve work outcomes.
To evaluate the consequences of poor business writing on the organisation and personal standing.
To analyse key wording and phrases and how they can be developed into a more professional voice.
To increase efficiency when producing important minutes, documents, and reports.
To establish a personable relationship with important personnel through written communication.
To utilise persuasive techniques to guarantee better results within the organisation.
This course is designed for anyone within an organisation engaging in an administrative role who wishes to further their business writing skills. It would be most beneficial for:
Sales Administrators
Operations Managers
Planning Managers
Sales and Marketing Supervisors
HR Personnel
Administrative Directors
Chief Administration Officers (CAOs)
Auditors
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world examples of various administrative documents to highlight areas of effective writing and instances where proficiency was lacking.
Through a combination of various learning methods, including presentations, case studies, group discussions and individual activities, the participants will be granted ample opportunities to fully develop their knowledge and comprehension of the taught content and related practical skills.
Course Content & Outline
Section 1
Fundamentals of Written Communication
Explaining the importance of written communication within business and administration.
Common barriers faced when engaging in communication and how to overcome them.
Typical mistakes made and ideal techniques to identify and resolve them.
How written communication can impact different business processes and functions.
Methods to increase proofreading capabilities.
Understanding English grammar rules.
Section 2
Professional Written Communications
Identifying different written communication channels within a business and their language requirements and expectations.
Methods and techniques to aid in work planning and preparation.
Following communication guidelines to ensure all key points are met.
Focusing on the tone and writing style to ensure the message is well received.
Adjusting the layout and presentation to encourage engagement with the communication.
Section 3
Writing Minutes
Developing the process of taking notes.
Methods and techniques to increase writing speed without sacrificing detail or accuracy.
Effectively preparing for taking minutes by having all tools and aids at hand.
Understanding what information is important to record.
Ensuring minutes are written in a clear format that can be understood by others.
Section 4
Report Writing
Setting goals and objectives detailing what needs to be included in the report.
Establishing the audience and utilising appropriate language.
Organising and categorising important information and prioritising the most vital.
Using strong language to convey a message or accurately share information.
Following organisational standards and guidelines.
Section 5
Persuasive Communication
Considering the audience and how they respond to positive and negative news.
Adjusting wording, tone, and body language to appear more inviting and personable.
Exploring key phrases to emphasise a message.
Avoiding damaging language, including bias and sexism.
The art of delivering bad news – ensuring negative information is received positively.
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