Course Info
Day 5 of each course is reserved for a Q&A session, which may occur off-site. For 10-day courses, this also applies to day 10
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Course Summary
The course empowers administrative professionals with the essential skills to excel in today's dynamic business environment. As administrative assistant roles evolve, this course provides in-depth training on organisational efficiency, technological proficiency, communication excellence, and project management. Participants will develop critical thinking, problem-solving abilities, and a strong professional presence, equipping them to meet the demands of modern workplaces. This course prepares you to become a pivotal asset in any organisation through interactive learning and practical application.
Upon completion of this course, participants will be able to:
- Equip participants with the essential skills to thrive as an administrative assistant in a modern business environment.
- Enhance organisational, technological, and communication abilities.
- Develop critical thinking, problem-solving, and project management skills.
- Foster adaptability, professionalism, and a proactive work ethic.
This course is intended for
- Current administrative assistants seeking to enhance their skills.
- Professionals transitioning into administrative roles.
- Office managers and executive assistants aiming to stay ahead of industry trends.
This course employs a blend of interactive lectures, practical workshops, group discussions, and case studies. Participants will apply the skills learned through hands-on activities and real-world scenarios. The course also includes self-assessment exercises and peer feedback to ensure a comprehensive understanding and application of the material.
Course Content & Outline
Section 1: The Role of the Modern Administrative Assistant
- Evolution of the administrative role
- Key responsibilities and expectations in 2024
Section 2: Organisational Mastery
- Prioritising tasks and time management
- Developing efficient workflows
Section 3: Technological Proficiency
- Essential office software and tools
- Leveraging digital tools for task automation and efficiency
Section 4: Professionalism and Composure
- Stress management techniques
- Enhancing emotional intelligence in the workplace
Section 5: Communication Excellence
- Mastering written and verbal communication
- Effective negotiation and conflict resolution
Section 6: Project Management Skills
- Fundamentals of project management
- Applying project management techniques to administrative tasks
Section 8: Analytical Thinking and Problem Solving
- Developing critical thinking skills
- Applying analytical methods to solve workplace challenges
Section 8: Continuous Learning and Development
- Staying updated with industry trends
- Creating a personal development plan
Certificate Description
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Assessment Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.
In this blog post, we delve into the evolving role of administrative assistants in 2024. Discover the importance of their contribution, explore where they work, and learn why a career in administration is worth pursuing. Gain valuable insights and practical tips to excel in your role, enhance your skills, and become an indispensable asset to any organisation.
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Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.