Course Info
Code IND19-103
Duration 5 Days
Format Classroom
Course Summary
Within the modern world, it is extremely common and increasingly accessible for organisations to expand internationally or engage with other organisations from different countries or regions. However, for many businesses the existence of a language barrier can be a great preventative to expansion. Having individuals involved who are fluent in English or have advanced English language skills can be a vital asset.
English language skills can encompass many different areas within the business. Being able to communicate in an effective way can increase reputation, as it would enable the business to engage with clients, stakeholders, or other important personnel on a personal level. Building a level of trust can lead to increased loyal and potential financial investments.
Not only does it improve business standing with outside influences, but it can also increase typical business functions. Developing a stronger comprehension of the English language and a professional voice can improve internal communications, by making all channels of communication more coherent for all those involved. Each communication channel has its own expectations when it comes to the language used, and individuals can greatly benefit from the knowledge of ideal wording, tone and body language.
During this course, you’ll learn:
To understand the importance of effective English language skills within the world of business.
To evaluate the advantages of utilising English language skills and how it can allow the business to further expand.
To further improve personal standing within the business by demonstrating English language capabilities.
To analyse different communication channels and how the use of language can vary.
To enhance overall organisational communication and further improve business standing within the industry.
To review different communication techniques and how these can better convey a message.
To examine external and internal influences on the way language is conveyed and received.
This course is designed for anyone within an organisation who wishes to develop their knowledge of the English language to further their personal standing and increase organisational success. It would be most beneficial for:
Operations Managers
Regional Managers
Business Executives
Business Owners
HR Personnel
Project Managers
PR Personnel
Chief Officers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will investigate case studies of established organisations to highlight ways an intricate understanding of English language has improved the business functions.
They will partake in a collection of various learning methods, such as seminars, group discussions, demonstrations, and group activities. This will offer the participants ample opportunities to develop their comprehension surrounding the taught content and related skills. Furthermore, the group activities will allow them to practise their English language skills on one another and offer and receive constructive feedback.
Course Content & Outline
Section 1
Introduction to English Language
Exploring the necessity of the English language within different organisations.
Investigating the history of the English language within business and how it has evolved to what we know today.
Explaining the benefits of improving English language competencies for personal and business development.
Analysing personal roles and responsibilities and how the English language can increase proficiency in these.
Section 2
Personability within Business
Explaining the importance of building personable relationships with others within an organisation.
Utilising English language skills to build a personal relationship with superiors, colleagues, and clients.
Engaging in personal conversations with others to increase personal reputation and standing.
Social networking with other organisations and customers to gain loyalty and financial investments.
Section 3
Developing the Business
Planning for national and international expansion and ways to utilise language to meet these goals.
Improving typical business functions through language.
What circumstances deem advanced English language skills to be necessary.
Engaging with mass audiences using advanced language, a professional voice and confident body language.
Supplying English copies of all important documents and records to ensure accessibility for all individuals.
Section 4
Improving Communication Channels
Identifying different channels of communication and their key features – phone calls, emails, face-to-face meetings, and memos.
Understanding how the language requirements may vary depending on the communication channel.
Adjusting word choice and tone depending on the receiving audience.
Key phrases and approach during negotiations and diplomatic scenarios.
Section 5
Managing Employees Through Language
Providing information and knowledge on English language skills to employees to improve productivity.
Engaging with individuals on an educational level and being open to receiving constructive criticism.
Encouraging continuous improvement.
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