Using Professional Language in an Executive Setting
Course Info
Code IND19-101
Duration 5 Days
Format Classroom
Course Summary
Within the world of business, effective communication is absolutely crucial to remain successful. Being able to appropriately communicate with all influential parties relating to an organisation ensures all processes and functions are being conducted at maximum proficiency. It also guarantees that client needs can be easily communicated and met to ensure full satisfaction.
Professional language is a skill that needs to be developed over time. While within the business world, there is an unwritten standard of what is deemed professional, it will vary depending on the individual. Professional language will primarily be focused on the exact wording used. This language will be utilised in all areas of the business, and often must be adjusted depending on the situation and who the receiving audience is. An overuse of specific wording or phrases can reduce the impact of the conveyed message, so one would also assess and filter out overused or weak wording.
Furthermore, communication does not end with the physical language. For professional language to be completely effective, there also needs to be a focus on the tone and body language in how the message is presented. Presenting information in an open and confident way will be much more engaging for the audience, and they will be much more willing to cooperate with the speaker.
During this course, you’ll learn:
To understand the vitality of using professional language in an executive setting.
To evaluate the importance of using the correct tone when conveying a crucial message.
To confidently use professional language across different forms of communication – written, phone calls, and face to face.
To comprehend complex information provided in a professional language and relay it to those necessary.
To successfully engage with important personnel and communicate in a clear and concise manner.
To be capable of translating unprofessional language or alternative information sources into professional language.
To assess external factors that may influence how a message is received.
This course is designed for anyone in a senior management or executive position who wishes to develop their skills and knowledge relating to professional language. It would be most beneficial for:
Senior Executives
Business Directors
Operations Managers
Regional Managers
Business Owners
Chief Executives
Vice Presidents
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of successful business executives to highlight methods of communication and the effectiveness of their use of professional language.
The participants will partake in a combination of learning methods, including seminars, group discussions, case studies and group activities. These will allow ample opportunities for the participants to fully develop their comprehension surrounding the taught content and related skills. The group activities enable them to demonstrate their understanding and engage in constructive criticism to refine their capabilities.
Course Content & Outline
Section 1
Fundamentals of Professional Language
The importance of communicating with a purpose.
Maintaining engagement with the audience through tone and language.
How the type of language used can dictate how a message is received.
Filtering out slang and causal wording from professional conversations.
Techniques to avoid filler words and conversations.
Applying professional language to all mediums of communication.
Section 2
Advanced Reasoning
Identifying how advanced reasoning is beneficial when using professional language in an executive setting.
Assessing the process of verbal reasoning:
Thinking and acting logically.
Accurately analysing written information and during conclusions.
Conveying important information concisely and adjusting delivery method depending on the receiver – managers, suppliers, or customers.
Understanding the use of logical reasoning:
Analysing and interpreting information and data from graphs and tables and translating them into an effective format.
Presenting information from these sources to the necessary audiences.
Section 3
The Influence of Audiences
Examining how the receiving audience can influence the required language and tone.
Identifying different groups of people within each business function and evaluating ideal language methods.
Exploring the different needs, demands, interests, and cautions of the target audience.
Utilising different models for categorising audiences.
Section 4
Developing Proficiency in Communication
Utilising different methods and techniques to develop communication skills.
Ensuring all those involved are able to effectively engage in the topic at hand.
Encouraging feedback and being open to constructive criticism.
Revisiting weaknesses in communication and actively striving for improvement.
Section 5
Advancing Verbal Communication
Verbal communication as the heart of all business communication.
Incorporating other necessary skills to further professional language.
Personally engaging with the audience using captivating language.
How to structure an effective presentation.
Negating conflict and business disputes using appropriate language.
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