Facilities Management & Operational Excellence
Course Info
Code IND21-107
Duration 5 Days
Format Classroom
Course Summary
Facilities management is an industry that greatly benefits from a strong focus on operational excellence. Operational excellence encompasses the multiple areas of business functions and how, when efficiently aligned, they can drastically improve the organisation’s day-to-day functions equalling more consistent results.
Excellence covers many different areas, including risk management, finance management and quality. These work hand in hand to ensure the business is able to succeed in meeting its goals. Quality focuses on the services being provided and maintaining maximum productivity without sacrificing safety or quality. Various factors can influence quality, such as the available budget and adequate design.
Facilities management is an industry that must prioritise risk management due to its practical nature. The process of risk management should identify and prioritise all possible risks based upon severity and potential impact. To preserve safety, there should be extensive preventative measures in place to reduce risk potential and these must all be compliant with health and safety regulations.
During this course, you’ll learn:
To understand the vitality of operational excellence within facilities management.
To monitor performance and measure the levels of quality throughout the organisation.
To identify what factors contribute to operational excellence.
To guarantee all facilities and functions are fully compliant with local and national laws surrounding health and safety.
To utilise various methods to increase productivity and sustainability without sacrificing quality.
To create action plans detailing goals and objectives and strategize on how to achieve these.
To establish a workplace culture that strives for excellence.
To align all different areas of facilities management to the organisation’s goals to ensure excellence development.
This course is designed for anyone within facilities management who is responsible for maintaining operation excellence It would be most beneficial for:
Facilities Managers
Operations Managers
Risk Analysts
Risk Managers
Financial Advisors
Contractors and Sub-contractors
Compliance Officers
Quality Managers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of successful facilities management including relevant documents to highlight key features in processes, areas with high risk levels and potential ways to minimise them.
They will have the opportunities to partake in a variety of learning methods, including presentations, group discussions, video materials and practical demonstrations. This combination of learning methods will ensure that the participants are able to fully develop their knowledge and related physical skills.
Course Content & Outline
Section 1
Introduction to Facilities Management
Defining what facilities management is, its importance and necessity within an organisation.
Identifying the role of excellence within facilities management.
What internal and external factors can influence the productivity and excellence of facilities management.
Recognising the different features of excellence and how they impact performance.
Exploring the skills, competencies and responsibilities surrounding a facilities management professional.
Section 2
Understanding Quality and Design
The primary role quality has within operational excellence.
Meeting legal and industry standards through the design and quality management process.
The influences on quality – skill, resources, and price.
Creating designs that match the ideal level of quality specified within the organisation’s goals.
Focusing on innovation and various strategies to achieve maximum quality designs.
Section 3
Monitoring Performance
Establishing objectives aligning with organisation’s goals to ensure performance is consistent.
Utilising KPIs to understand existing performance.
Creating reports on various facilities management features to document an in-depth understanding – operational, financial, and quality delivery.
Analysing gathered performance data and strategizing methods for increasing performance.
Effectively communicating performance goals to remove any confusion among individuals.
Section 4
Health and Safety
Investigating what health and safety laws and regulations apply to facilities management.
Ensuring full compliance with health and safety regulations.
Conducting regular risk assessments to identify all potential risks and establish a risk management plan prioritising these.
Implementing preventative measures to reduce the probability of risks occurring.
The vitality of crisis management and creating business continuity plans.
Section 5
Building Maintenance
Utilising risk management data and condition surveys to calculate the time necessary between facility maintenance.
Understand the positive and negative impacts of ‘up-time’ and ‘down-time’ has on an organisation.
Minimising the amount of down-time without increasing risk.
Controlling costs of repairs and maintenance.
What Is Facility Management? Exploring the Role and Skills of Facility Managers in 2024
Explore the world of facility management and uncover its significance. From understanding the role of facility managers to categorising their responsibilities, discover the top skills needed for success in this field in 2024.
Explore the world of facility management and uncover its significance. From understanding the role of facility managers to categorising their responsibilities, discover the top skills needed for success in this field in 2024.
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