Lean Six Sigma in Healthcare
Course Info
Code IND05-129
Duration 5 Days
Format Classroom Online
Course Summary
Healthcare is a sector that constantly needs to change to meet patient and customer demands. However, organisations can be rendered highly inefficient due to high amounts of resource waste, including non-utilised talent, equipment, and finances. Lean Six Sigma is a change model that focuses on reducing waste to increase productivity.
Lean Six Sigma emphasises a particular approach, referred to as DMAIC. This focuses on specifically improving existing processes through measuring, analysing and control. Gaining control over existing processes and functions allows for the organisation to truly refine these and have them working at maximum productivity while utilising minimal resources. With simple processes being perfected, resources can be better spent elsewhere.
To truly enact Lean Six Sigma within the organisation, those involved will need to create an environment that is informed and prepared for change. Ensuring employees are knowledgeable of the future changes will allow them to adapt more efficiently and reduce the probability of failure.
During this course, you’ll learn:
- To understand the vitality of improving efficiency and minimising waste within healthcare.
- To align Lean Six Sigma project strategy with the organisation’s overall goals and objectives to maximise potential.
- To investigate customer needs and demands and ensure all potential process changes reflect these.
- To apply the DMAIC approach to process improvement.
- To analyse process behaviour utilising accessible data to predict ideal future process changes.
- To identify potential failures and develop process corrective actions in preparation for this.
- To utilise the appropriate Lean Six Sigma tools to reduce variation, defects, cycle times, wastes, and costs within the process lifetime.
This course is designed for anyone within healthcare management who wishes to reduce waste while increasing performance. It would be most beneficial for:
- Hospital Managers
- Clinical Directors
- Pharmaceutical Directors
- Senior Executives
- Operations Managers
- Strategy and Development Directors
- Planning Managers
- Resource Managers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world examples of established organisations who have utilised Lean Six Sigma to highlight how this has led to success and identify any areas that may still be lacking.
They will have the opportunity to partake in a variety of learning exercises and methods, including presentations, video materials, case studies and group activities. This combination of learning exercises will help maximise the participants' learning potential, and guarantees that they will be able to develop a strong understanding of the taught content and related skills.
Course Content & Outline
Section 1: Introduction to Lean Six Sigma
- Defining what Lean Six Sigma is, its purpose and advantages.
- Exploring how Lean Six Sigma has developed over time, and how it can be utilised within healthcare organisations.
- Categorising projects through preliminary project chattering to aid in prioritising action.
- Different tools and techniques for identifying opportunities.
- Investigating other healthcare organisations that utilise Lean Six Sigma and analyse their success.
Section 2: Existing Change Models
- Evaluating traditional change models and identifying factors that make them ineffective.
- Comparing organisations that use traditional models and newer models and analyse the disparity of success.
- How uncontained change and lack of control leads to increased rate of failure and reduced productivity.
- Basing change on symptoms versus causes, and having an overall lack of context for solutions.
Section 3: Project Anatomy
- Understanding the Lean Sigma roadmap to process change.
- Following the DMAIC approach in alignment with Lean Sigma – define, measure, analyse, improve, and control.
- Establishing clear and concise goals for the project, aligning them with patient demands and organisational wants.
- Removing waste from the ‘value-stream’ to create a clear path of process improvement.
Section 4: Planning for Future Changes
- Creating thorough plans detailing the desired process change and how it can be achieved.
- Focusing on the Lean Sigma Aspects, including the concept of ‘subtracting, not adding’.
- Identifying the organisation’s primary sources of waste and prioritising the reduction of these – resources, non-utilised talent, inventory, and processing.
- Utilising various techniques and methods to efficiently strategize the implementation process.
Section 5: Implementation
- Creating an environment where all individuals are change conscious and are prepared.
- Developing organisational competence to aid in implementation success.
- Monitoring performance throughout the change process to swiftly address hardships and mitigate potential risks.
- Analysing performance data to identify short-comings and specific successes to modify strategies and plans.
Explore the concept of Six Sigma Belt and its significance in driving operational excellence. Discover how to apply Six Sigma in your company and unleash its potential for continuous improvement and enhanced quality.
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