Managing Client-contractor Relationships
Course Info
Code PO1-131
Duration 5 Days
Format Classroom
Course Summary
For any organisation that out-sources contractors to conduct a service, it is crucial to manage the relationship between client and contractor to ensure the process from start to end is as smooth and effective as possible. Maintaining a positive relationship between all parties helps build trust and removes possibilities for miscommunication.
A vital step of managing relationships is open communication. Communicating with all parties in a clear and concise manner reduces the possibility for confusion and enables the service to be conducted as efficiently as possible. Communication also allows the contractor to feel comfortable to provide professional opinions and suggestions that may improve the overall service.
However, managing relationships goes beyond communication. Managing contracts and health and safety are also key components of the relationship. Ensuring that the environment is completely safe to work in will help build trust between parties. Furthermore, having a strong service contract will protect all parties and help guarantee the service will be completed as needed.
During this course, you’ll learn:
To understand the importance of managing client-contractor relationships within an organisation.
To engage in open communication with all parties to ensure the service can be conducted as accurately and efficiently as possible.
To assess all relevant health and safety regulations to ensure the service is fully compliant.
To build a positive relationship with all involved parties to generate trust and increase motivation.
To ensure all resources and equipment is available on site to prevent contractor delays.
To provide multiple channels of communication are available at all times.
To acquire all necessary work permits and implement various security measures to protect contractors.
This course is designed for anyone within an organisation with the responsibility of managing contractors and building a professional relationship with them. It would be most beneficial for:
Operations Managers
Contractors and Sub-contractors
Facilities Managers
Legal Advisors
Communications Managers
Contract Managers
HSE Officers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review real-world examples of service contracts to highlight specifications, tender information and terms and conditions and how these can influence the nature of the client-contractor relationship.
To guarantee a full understanding of the taught content, the participants will partake in a variety of learning methods including presentations, group discussions, individual activities, and role-playing activities. This combination of methods will ensure the participants can develop a full and comprehensive understanding of the subject knowledge and all related practical skills.
Course Content & Outline
Section 1
Introduction to Contractors
Defining what a contractor is, their importance and necessity within an organisation.
What skills a contractor would typically possess, alongside their competencies and responsibilities.
Exploring the different types of contractors and identifying which speciality is best suited for the service.
Understanding what to look out for when searching for the ideal contractor.
Section 2
Health and Safety
Investigating all relevant health and safety regulations to ensure full compliance throughout the process.
Ensuring the contractor has full access to necessary facilities – bathrooms, break area and more.
Conducting a risk assessment to identify potential risks.
Analysing risk data and establishing a risk management plan detailing all preventative measures and corrective actions.
Section 3
Communication
Maintaining multiple channels of communication throughout the service duration.
Engaging in open and honest communication to ensure all parties fully comprehend what is expected.
Utilising clear and concise language to avoid confusion.
Providing encouragement and motivation through language.
Recognising situations of tension and dissolving conflict before the service is impacted.
Section 4
Managing Contracts
Understand how to create an effective service contract.
Guaranteeing accessibility and readability through clear formatting and structuring.
Including the service specifications, terms, and conditions.
Setting expectations of deadlines and resources required.
Proceeding through the tender process and structuring pricing schedules.
Presenting the draft to all involved parties and making any necessary adjustments before producing the final copy.
Common mistakes to avoid when drafting contracts.
Section 5
Monitoring Performance
Closing monitoring the progress of the service to ensure deadlines are being met.
Discussing each step with contractors to prevent misunderstanding.
Placing trust within the contractor to conduct their service.
Providing resources as needed and making adjustments to the budget as needed.
Contract Logistics and Procurement Best Practices
Explore the power of contract logistics, procurement best practices, and supply chain management techniques to optimise operations, reduce costs, mitigate risks, and boost overall supply chain performance.
Explore the power of contract logistics, procurement best practices, and supply chain management techniques to optimise operations, reduce costs, mitigate risks, and boost overall supply chain performance.
Featured Courses
Holistique Training draws distinction as one of the pioneers in the field of training and professional development solutions since 2008.
© 2024 DEVCreative. All Rights Reserved.