Disagreements can quickly escalate in any situation, whether inside or outside work. For this reason, you should always enter situations with an open mind and utilise emotional intelligence to achieve the most positive outcome for everyone. In a professional environment, when things go wrong, it creates a negative working environment for everyone. It kills motivation and teamwork but can also ruin external relationships with partners and stakeholders, damaging the business.
Handling conflict easily is a great skill, especially if you’re responsible for managing people or business relationships. To become a skilful manager and problem solver and avoid conflict, you will need to develop skills to identify potential conflicts before they happen, remain impartial, and fully control your emotions to remain professional and obtain the best possible outcome.
Upon completion of this course, participants will be able to:
This course is designed for anyone in a leadership role who aims to better their communication and negotiation skills. It would be most beneficial for:
This course uses various proven adult learning methods to aid maximum understanding. It provides interactive group activities using tools and questionnaires alongside popular studies to encourage participants to learn more about their traits and apply techniques to improve their management and overall working style while developing beneficial and long-lasting working relationships.
The participants will better understand how to control their emotions in an inspiring workplace, improve their social skills, and deal with a conflicting environment. They will be encouraged to ask questions and learn to identify potential conflicts before they happen while learning the most professional yet impartial way to deal with any situation.
Section 1: Causes of Work Conflicts
Section 2: Application & understanding of emotional intelligence
Section 3: Using Emotional Intelligence While Leading
Section 4: Strategies for Resolving Conflict
Section 5: Planning for Avoiding Conflict
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.