Course Info

Code PM1-108

Duration 5 Days

Format Classroom

S&OP: Sales and Operational Planning

Course Summary

Sales and Operation Planning (S&OP) is an integrated process for balancing supply and demand. It aligns multiple operational areas of an organisation to meet both financial and organisational goals. In addition to supporting cross-functional activities, S&OP is a key communication tool that presents a unified plan to executive level management.

This course provides you with insight and strategies into S&OP by examining the key components of demand, inventory and supply. You will also understand risk factors and incorporate risk management into your S&OP process.


  • Develop an understanding of the role of S&OP in business planning.
  • Describe the core areas of S&OP: managing demand, inventory, and supply.
  • Summarise the process and benefits of balancing supply and demand.
  • Identify your organisation’s S&OP maturity level.
  • Cultivate the skills and knowledge to create an integrated S&OP plan.
  • Professionals involved in the S&OP process
  • Senior and Mid-level managers
  • Supply Chain professionals

This course uses a variety of adult learning styles to aid full understanding and comprehension.

Participants will review case studies to highlight key areas of importance and possible areas for faults.

They will be supplied with the best tools required to carry out learning exercises to improve their skills. Participants will analyse the examples to gain a thorough understanding of how these skills, techniques and methods apply in the workplace.


Course Content & Outline

Section 1: Overview of Sales & Operation Planning (S&OP)
  • Examine the development of Enterprise Resource Planning (ERP) and the role of S&OP.
  • Outline the S&OP process.
  • Describe the components of end-to-end supply chains.
  • Discuss technologies to support S&OP.
  • Define core S&OP terminology.

 

Section 2: Managing demand
  • Describe the attributes and behaviour of demand.
  • Discuss the importance of forecasting.
  • Outline forecasting management.
  • Identify forecasting techniques.
  • Examine ways to use forecast data.
  • Practise calculating and analysing demand forecasts.

 

Section 3: Managing inventory
  • Discuss the purpose of inventory
  • Identify inventory types and functions.
  • Analyse the financial implications of inventory.
  • Examine methods for setting inventory levels.
  • Describe processes for reordering.
  • Practise managing inventory levels.

 

Section 4: Managing supply
  • Examine the factors behind strategic supply decisions.
  • Describe time fences.
  • Discuss strategies to manage time fences.
  • Explore the relationship between supply and S&OP.
  • Identify capacity issues and their impact on supply.
  • Outline the role of scheduling in supply management.
  • Practise creating a balanced supply plan.

 

Section 5: Assembling an integrated S&OP process
  • Describe the process of managing risk.
  • Identify potential and realised risks.
  • Categorise types of risk.
  • Discuss risk reduction strategies.
  • Practise developing a risk management plan.
  • Outline an integrated S&OP plan.