Course Info
Code IND05-119
Duration 5 Days
Format Classroom
Course Summary
Effective hospital operations management is vital in ensuring the success of any hospital. There are many major decisions that come under operations management, including finances, patient capacity and employee management. If any of these were to be lacking, or not meet expectations, it is guaranteed that the hospital will not be able to provide adequate care for the patients putting them at a potential detriment.
One of the most important aspects of hospital management is managing patients. There is a constant flow of patients within the hospital, and it is vital to constantly monitor the flow to ensure no singular department is becoming over encumbered. There should be a strong focus on utilising methods, tools, and technologies to help manage patients and reduce overall wait-times.
Furthermore, there should also be a focus on managing the employees as this will have a vast impact on overall performance. Doctors, nurses and other important medical staff are the face of the hospital, and it is vital to ensure they are meeting patients with confidence, competency, and an empathetic and trusting voice to help them provide the best care.
During this course, you’ll learn:
- To understand the importance of effective hospital operations management.
- To identify the four major decision areas and explain their importance – capacity, purchasing and supply, process technology and improvement.
- To utilise evidence-based tools and models to aid in important purchasing decisions.
- To investigate new technologies and evaluate whether they would provide a benefit to the hospital.
- To forecast and analyse patient demands and incorporate these into the services capacity wherever possible.
- To identify current performance in comparison to performance targets and implement strategies and methods to better meet these goals.
- To manage and eliminate variability by smoothing, integrating, and separating patient flows.
This course is designed for anyone within hospital management who wishes to develop their knowledge surrounding operations management. It would be most beneficial for:
- Operations Managers
- Senior Executives
- Finance Managers
- Pharmaceutical Directors
- Quality Assurance Managers
- Project Managers
- Communications Directors
- Hospital Engineering Managers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review performance documents of real-world established hospitals to highlight key methods and techniques used to manage different aspects, including finance and patient capacity.
Participants can get involved in a variety of different learning methods and exercises to aid in their knowledge development. This combination of methods includes seminars, group discussions, video materials and individual activities. This ensures that the participants are granted multiple opportunities to fully develop their knowledge and practical skills relating to the taught content.
Course Content & Outline
Section 1
Fundamentals of Hospital Operations Management
- Understanding what operations management is in relation to a hospital.
- Explaining the four major decision areas of operations management and their importance – capacity, purchasing and supply, process technology and improvement.
- Exploring the different classification of hospitals and how this may influence their patient demands and goals.
- Recognising the different divisions of hospitals and how these collaboratively contribute to overall success.
Section 2
Patient Capacity
- The vitality of managing patient capacity within a hospital.
- Acknowledging the consequences and potential detriment on patient care if the hospital was to function over capacity.
- Analysing check-in and discharge data to gain an understanding of the typical flow of patients in each department.
- Creating patient forecasts of demands to evaluate potential adjustments to services to increase capacity and reduce wait times.
- Improve staffing wherever possible to compensate for patient capacity.
Section 3
Purchasing, Supply and Finance Management
- Ensuring all departments have access to the necessary resources at all times.
- Managing finances and budget to allow for additional resources in times of crisis.
- Building strong relationships with stakeholders to acquire additional income – investments, donations, research grants and more.
- Investing in employees to maintain loyal employees and reduce overtime expenditures.
Section 4
Team Management
- Encouraging high levels of customer service by building rapport with patients, developing trust and communicating in an empathic manner.
- Creating teams with varying skills, competencies, and knowledge to ensure balance throughout all projects, assignments, and tasks.
- Providing opportunities for additional coaching and training for employees to improve skills and knowledge.
- Offering rewards and incentives for outstanding work and performance.
Section 5
Performance Improvement
- Exploring new technologies that are rising in popularity throughout the healthcare sector to understand their potential benefit.
- Planning, strategizing, and implementing new technologies to improve tedious and time-consuming tasks.
- Incorporating secure electronic record keeping systems to increase communication between departments and accessibility to patient information.
- Reducing waste throughout departments to focus on aspects that are contributing to success.
Certificate Description
Upon successful completion of this training course, delegates will be awarded a Holistique Training Certificate of Completion. For those who attend and complete the online training course, a Holistique Training e-Certificate will be provided.
Holistique Training Certificates are accredited by the British Accreditation Council (BAC) and The CPD Certification Service (CPD), and are certified under ISO 9001, ISO 21001, and ISO 29993 standards.
CPD credits for this course are granted by our Certificates and will be reflected on the Holistique Training Certificate of Completion. In accordance with the standards of The CPD Certification Service, one CPD credit is awarded per hour of course attendance. A maximum of 50 CPD credits can be claimed for any single course we currently offer.
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