The Essentials of Quality Assurance Management
Course Info
Code PO3-102
Duration 5 Days
Format Classroom
Course Summary
Purchasing a quality product speaks for itself and can be its own marketing tool. Customers who are happy with their products are more likely to pass along your company information through word-of-mouth marketing, helping your company to grow.
Your first step towards wider customer reach is to ensure you have a powerful and effective quality assurance procedure in place. This will provide your consumers with the best products, assuring customer retention and developing brand trust and awareness.
Quality assurance also helps you to deal with the root cause of any problems to effectively performance manage your employees and create methods for continuous improvement to increase customer satisfaction.
Developing quality guidelines, upskilling competent employees, and creating fool-proof processes to present your customers with high-quality products will ensure your business grows and prepare you for further expansion.
- Appreciate the importance of standardised quality assurance.
- Understand the history of quality assurance and how you can learn from it.
- Develop auditing processes and how to enforce them.
- Create a quality assurance culture and manage employees for poor quality.
- Identify the root causes of quality issues and resolve them at the source.
- Understand the legislation around certain types of quality assurance and how you can ensure your company meets its obligations.
- Develop powerful leadership skills to allow you to push and pass along your quality assurance mentality.
This training course would suit anyone within a management position whose responsibility is to constantly review processes and improve the quality of services and products. It would be most beneficial for:
- Department Managers
- Senior Managers
- Supervisors
- Team Leaders
- Quality Assurance Managers
- Quality Assurance Professionals
This training course uses a range of practical exercises, and exciting seminars to aid understanding of quality assurance processes and their importance.
You will review real-life case studies and conduct group discussions to determine effective process methodology and will create project plans based on your own business model.
Course Content & Outline
Section 1
Quality Assurance Standardisation
- The wider economic benefits of standardisation.
- History of quality assurance methodology.
- Concepts of quality assurance and control.
- Are you a good quality leader?
- Your leadership style and how you can push quality importance.
Section 2
Techniques of Implementation & Enforcement
- Establishing a vision and creating a policy.
- Creating realistic KPIs.
- Communicating requirements effectively.
- Feedback and action.
- Quality circles and team implementation.
- Recruiting to achieve.
- Maintaining quality through delegation.
Section 3
Legal Obligations & Design
- ISO9001 and what it means for you.
- ISO9000 and your obligations.
- Quality assurance frameworks.
- Deming’s 14 points.
- Annex SL - The ISO high-level structure.
- Baldrige Nation Quality Programme (BNQP).
Section 4
Operating & Managing Quality Assurance
- Customer focus - what are the essentials?
- Journey mapping.
- Six sigma designs.
- Porter’s value chain.
- Parelo analysis.
Section 5
Reviewing Processes for Continuous Improvement
- Looking for prevention, not correction.
- Process review frameworks and timescales.
- Root cause analysis and action plan.
- Planning an audit.
- Monitoring and reviewing changes.
- Action planning for certification.
Section 6
Auditing & Document Management
- Auditing - what’s required?
- Creating a quality management system.
- Record keeping to display improvement.
- ISO19011 auditing management systems.
- Document storage and lifecycle management.
Section 7
Managing Performance and Adherence
- Creating a quality culture.
- Generating buy-in and setting collective goals.
- Identifying risks and managing employee underperformance.
- The significance of your role in maintaining quality.
- Scorecard creation and adherence.
- Employee engagement and motivation.
Quality Assurance vs. Quality Control (QA vs. QC)
Embark on a comprehensive exploration of Quality Assurance (QA) and Quality Control (QC), the dynamic duo that safeguards excellence. Uncover their nuances, synergies, and differences, as they steer the journey toward unwavering quality. Discover strategies for maintaining impeccable standards in a world that thrives on precision.
Embark on a comprehensive exploration of Quality Assurance (QA) and Quality Control (QC), the dynamic duo that safeguards excellence. Uncover their nuances, synergies, and differences, as they steer the journey toward unwavering quality. Discover strategies for maintaining impeccable standards in a world that thrives on precision.
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