Planning for Continuous Process Improvement

Course Info

Code MG2-112

Duration 5 Days

Format Classroom

Course Summary

It’s too easy to remain in the safe zone with your business. You know what works and what doesn’t and sometimes it’s difficult to take a risk even if you think it may pay off.

However, in the long run, processes and systems will become outdated and may mean that you fall behind the competition if you remain static. It’s essential that you use innovative ideas and up-to-date process models to continuously improve your organisation’s procedures.

Continuous improvement means that you will meet the demands of your clients and customers and will be seen as a more viable option for stakeholder investment.

Being proactive about your goals and using clear communication will help you to gain buy-in from your workforce, lower attrition, and keep your customer base interested in your next big step to increase your profit margins. Continuous improvement means understanding the bigger picture and excelling in risk management to mitigate service failures and move towards streamlining processes and generating more profit while maintaining excellent service.

  • To become familiar with project planning and recognise where change is required. 
  • To assess potential risks and learn to mitigate them to achieve positive results. 
  • To identify new and trending customer demands and build a framework to exceed their expectations. 
  • To understand the role of leadership when developing continuous improvement strategies. 
  • To develop your key performance indicators and long-term business goals around continuous improvement processes. 
  • To understand Six Sigma and Lean development models to aid continuous improvement practices. 
  • To communicate the reasons and requirements of continuous improvement to customers and employees to ensure smooth development. 
  • To accurately record and monitor the result of improvement processes to determine the best way forward.

This course was created for people who are responsible for making process changes or leading projects to improve business performance and drive profits. It would be particularly beneficial for:

  • Project Planners
  • Finance Managers
  • HR Personnel 
  • Directors
  • Business Owners
  • Operations Managers
  • Change & Control Managers
  • Planning Managers
  • Data Analysts
  • Team Leaders

This course is formulated using a range of adult learning methods including trainer-led seminars to discuss the current marketing and financial climate, practical journey mapping exercises to determine the areas that require innovation and real-life case studies encased in discussion groups to help put the theory into a practical situation.

You will discover planning methods to streamline your processes and develop effective communication styles through role-playing to ensure you gain customer and employee buy-in.

Course Content & Outline

Section 1: Why Innovation Is Important
  • Understanding the principles of innovation. 
  • Why status quo is bad for business. 
  • Understanding the need for change. 
  • The power of brainstorming issues. 


Section 2: Being Creative And Confident With New Ideas
  • How to pilot a project effectively.
  • Thinking outside the box. 
  • Identifying areas in need of change.
  • Research into competitors - staying ahead of the game. 
  • Customer journey mapping. 


Section 3: Developing A New Business Direction
  • The role of leadership in continuous improvement. 
  • Radical vs. incremental change.
  • Prioritisation matrix.
  • The 80/20 methodology. 
  • Problem-solving and strategic thinking.


Section 4: Identifying And Mitigating Risk
  • Six Sigma. 
  • LEAN ways to eliminate waste.
  • SWOT analysis of change.
  • Identifying key areas of concern. 
  • Lateral thinking to mitigate risk.


Section 5: Communication Is Key
  • Communicating change to your workforce. 
  • How to communicate changes to your customers.
  • Gradual rebranding or website changes to accommodate customer needs. 
  • Motivating a team and gaining buy-in. 
  • Effective negotiation and persuasion techniques. 
  • Communicating failures positively. 


Section 6: Monitoring And Reporting Techniques
  • Analysing the stats. What’s working and what isn’t?
  • Evaluating and documenting results. 
  • Qualitative vs. quantitative data. 
  • Gathering useful feedback. 
  • Using social media and website analytics to determine success. 


Section 7: Understanding Change Processes
  • Reworking failures to create successes. 
  • Lessons learned sessions to promote continuous improvement. 
  • Could further review create broader changes?
  • Creating a plan for the future.

Evolving with Excellence: Navigating Continuous Improvement Methodologies (CIM)
Explore the world of Continuous Improvement Methods (CIM), their historical evolution, essential tools, and the critical importance of embracing this culture for sustainable growth. Discover how CIM adapts to future challenges, integrating technology, sustainability, and innovation.

Course Video