Course Info
Code IND21-105
Duration 5 Days
Format Classroom
Course Summary
As the industry of facilities management evolves, the responsibilities of the professionals involved is increasingly growing and developing. Facilities management is a crucial service for many organisations that ensures the full and efficient function of day-to-day functions and processes.
To be successful within facilities management, one must be highly competent in a range of practical skills alongside the knowledge surrounding facilities management. This includes project management, controlling budget, managing contracts, and prioritising the client’s goals and expectations. Combining all these critical elements will ensure maximise productivity within facilities management and guarantee the client will be completely satisfied with the outcome.
A vital factor of facilities management is risk management. Within any workplace, especially one that engages in practical tasks, must have a strong focus on maintaining health and safety. Risk management encompasses risk assessments, hazard identification, establishing preventative measures and creating business continuity plans. Facilities management must be completely compliant with all health and safety regulations, and effective risk management will ensure this compliance.
During this course, you’ll learn:
To understand the vitality of effective facilities management within an organisation.
To define and effectively manage key facilities management portfolios and assets.
To guarantee complete compliance to industry standards and legal regulations.
To recognise the consequences of poor facilities management and how it will negatively impact the organisation.
To explore varying practical perspectives within specific roles and apply this knowledge to further increase productivity.
To conduct regular risk assessments and incorporate the data into detailed risk management plans.
To examine necessary skills, competencies and experience required for a facilities management professional.
This course is designed for anyone within an organisation who is involved in facilities management. It would be most beneficial for:
Operations Managers
Facilities Managers
Risk Analysts
Financial Advisors
Contractors and Sub-contractors
HSE Officers
Compliance Officers
This course uses a variety of adult learning styles to aid full understanding and comprehension. Participants will review case studies of established organisations to highlight factors contributing to project success and areas for potential improvement.
They will partake in a variety of different learning methods, including presentations, group discussions, video materials and practical activities. This will guarantee a full and comprehensive understanding of the taught content and all related skills. Working alongside their peers, the participants will be able to further align their existing skills and new knowledge to ensure full confidence.
Course Content & Outline
Section 1
Fundamentals of Facilities Management
Defining what facilities management is and investigating the ‘facilities umbrella’.
Describing the necessity and importance of facilities management within an organisation.
The 8 key role facilities management plays within an organisation.
Developing a facilities management plan and team.
Typical skills, competencies, and responsibilities of a facilities management professional.
Understanding the consequences of poor facilities management.
Section 2
Establishing Control
Exploring and investigating support services requirements.
Finding a balance between out-sourcing and in-sourcing and understanding when they are necessary.
Managing contracts between contractors, the organisation, and clients.
Examining current services levels and average market costs.
Explaining the concepts and purposes of contracting ‘bundling’ and ‘aggregation’.
Setting goals, objectives and expectations with clients and contractors to ensure all agree with the process.
Section 3
Project Management
Gathering and analysing cost data, including identifying spending patterns.
Building a plan to manage and maximise budget.
Setting terms and conditions with the client.
The importance of negotiation tender, and various techniques to aid in effective negotiations.
Monitoring performance of projects and contracts and making necessary dealing with contract variations.
Service level agreements and KPIs demystified.
Section 4
Risk Management
Conducting a risk assessment to identify all probable risks that can impact facilities management processes.
Different methods and techniques to improve the effectiveness of risk assessments.
Acquiring all necessary work-related permits.
Reviewing all relevant health and safety regulations and ensuring full compliance.
Section 5
Customer Focus
Aligning business goals and objectives with client needs and wants.
Engaging with open communication with the client and making project adjustments as needed.
Creating customer services strategies and action plans to ensure all satisfaction.
Carrying out customer satisfaction research.
Top 7 Facilities Management Challenges
In the dynamic realm of facilities management, rethinking spaces with employee well-being at the core is paramount. Discover how to conquer top challenges, from tech integration to sustainability, and cultivate thriving workplaces. Peek into the future of facilities management where technology and employee-centric design converge.
In the dynamic realm of facilities management, rethinking spaces with employee well-being at the core is paramount. Discover how to conquer top challenges, from tech integration to sustainability, and cultivate thriving workplaces. Peek into the future of facilities management where technology and employee-centric design converge.
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