Course Info
Code MG1-106
Duration 5 Days
Format Classroom
Course Summary
Effective Office Management course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to excel in their role by understanding the principles and best practice of office management. This course will explore interpersonal skills (communication skills , writing and presentation skills) necessary to ensure you are well prepared for the challenges of working with a variety of management styles. And develop self-management skills to help you manage your time and tasks to achieve daily tasks and increase productivity.
- Understand the role of the office manager/administrator
- Improve communication skills needed for carrying out responsibilities in an effective manner
- Learn how prioritise and cope with multiple tasks and control pressure
- Develop time management skills necessary for increased productivity with minimum stress
- Learn how to apply assertiveness in workplace to increase effectiveness
- Manage paperwork, diaries, meetings, presentations and phones more effectively
- Administrators
- Personal Assistants
- Secretaries
- Supervisors/Team Leaders
- Office Managers
- Support Staff
- PA’s
- Any individual working in the office support field
Office Management Course is a highly interactive training course, providing everyone with an opportunity to discuss their work challenges and learn from each other's experience. The course will include activities in groups and pairs as well as individual exercises. The course will also give the opportunity for everyone to role play how to practise assertive communication and to present a presentation towards the end of the course.
Course Content & Outline
Section 1: Programme Introduction, The role of the Office Manager
- Administrators
- Competencies required for success
- Personal competence review
Section 2: Time and Task Management
- Personal competence review
- Using technology to manage your time and tasks effectively
- Setting Goals and Priorities
- Working Smarter rather than Harder
- Gaining an insight into your Strengths and Weaknesses
- Creating efficient workflow systems and a user friendly work environment
Section 3: Self-Management and Controlling Stress
- Controlling stress; symptoms, causes, solutions
- Emotion intelligence
- Building self-confidence and self-esteem
- Becoming a more Proactive, Responsible and Self-aware Person
Section 4: Communications Skills
- Speaking and listening skills
- Assertive communication
- Influencing skills (Improving credibility and gaining recognition)
- Body language
- Understanding social differences when communicating
- Understating different personality and how to deal with them
Section 5: Career Development
- Branding yourself as a professional
- Leadership skills
- Presenting your ideas in confidence and power
- Understanding others and projecting a positive self-image
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