Business Analysis Skills and Techniques
Course Info
Code MG2-109
Duration 5 Days
Format Classroom Online
Course Summary
Business analysis is a vital component for any organisation and is required for many activities such as Business Process Redesign and many improvement programmes. It comes into play in system development, reengineering, continuous process improvement and quality management. To work effectively as a business analyst, you will need to have analytical skills and understand how to model business processes. This knowledge needs to extend from the overview enterprise level down to a workflow level documented in detail.
The course will help delegates understand what is needed to map the business process models and break down the steps required to ensure that the business model accurately reflects the process. It will look at the requirements of the stakeholder and the operational level of the company. Good business analysts can improve the competitiveness of the business, bring about increased efficiency and help reduce costs while increasing the satisfaction of employees and customers alike.
One of the critical skills comes in understanding the tool of Business Process Modelling Notation (BPMN), which is widely used in the industry. It is business-friendly and yet able to bring precision to any aspect of implementing and automating business processes. Once demonstrated, it is easy to work with and should form a staple part of the role. The course will look at all best practices and show how business analysts can not only prepare and manage but also successfully implement business process solutions.
- To be able to understand business processes
- To be able to define business process components
- To be able to use process improvement techniques to transform business processes
- To be confident in applying process analysis concepts/techniques
- To be able to define processes using Business Process Modelling Notation (BPMN)
- To be able to develop business process architecture
- To be confident in analysing and processing customer requirements
- To be clear on how to specify measures of business process performance
- To be able to diagnose the health of a business process
- To be able to understand the role of business analyst acts as an intermediary
- To be able to demonstrate managing the interests/needs of business/project management and IT communities
- To be able to understand/apply a systematic framework for conducting business analysis activities
- To be able to show the phases of the business analysis life cycle
- To be confident in providing best practices and theory with practical tools and techniques
- Business Managers
- Business/Business Process Analysts
- Process Owners
- Business and Systems Analysts
- Information Technology Professionals
- BPM Project Leaders
- BPM Project Team Members and Quality Specialists
- Project managers
- Functional Manager
- Developers and Testers
- Systems Analysts
Teaching takes place in a variety of settings including face to face in a classroom environment and will ensure that participants can expand their knowledge of the subject and increase their skill set. The course is delivered via various methods by a specialist tutor. This will include PowerPoint presentations, reviewing articles and other relevant materials, group or individual exercises and discussions. There may be some independent work set, and the course will involve a requirement to submit articles to demonstrate understanding and an end of course test. Note-taking is encouraged, and you are welcome to use electronic devices to do this.
The course manual will form part of the learning but give you references for the future. You are encouraged to ask questions and, if needed, spend time one to one with your tutor to go over any issues. During your time in the classroom, you will be able to network with peers in similar roles.
Course Content & Outline
Section 1: Business Analysis 101
- An Introduction to business processes
- Types of business processes
- Identifying and naming business processes
- Business analysis v project management
- Techniques of business analysis
- How to analyse the components of a business process?
- Where does business analysis information originate?
- Business analysis: A component of the project plan
- Project stakeholders: Identification, analysis and communication
- Determining activities, deliverables, resources and measures
- Define how to approve requirements and manage scope changes
- Track, assess, and report on work quality
Section 2: Setting Goals and Defining Purpose
- Setting clear, correct and consistent requirement
- Drawing information out of stakeholders
- Recording and confirming information provided by stakeholders
- Managing stakeholder consensus
- Manage objectives, requirements, deliverables, & components
- Manage post-implementation knowledge of requirements
- Ensure requirements are understood and usable, by stakeholders
- Managing productive workshops and making effective presentations
Section 3: Analysing Business Processes
- Identify and define why organisational change is required
- Identifying needs for new capabilities
- Defining solution scope and preparing the business case
- Business case justification: investment in delivering the proposed solution
- Prioritising/organising/specifying/modelling requirements
- Define assumptions/constraints
- Verifying and validating requirements
- Solution assessment
- Analytical thinking and problem solving
- Business knowledge
- Communication skills/conflict resolution skills
- Risk, responsibility, and skills analyses
Section 4: Using Business Process Modelling Notation (BPMN)
- Business Process Modelling Notation (BPMN)
- The mechanics of Business Process Modelling
- Modelling business processes events
- Representing detailed branching and joining logic
- Business processes patterns
- Modelling processes using the essential BPMN elements
- Extended BPMN modelling elements
- Developing hierarchical diagrams
- Using pools and lanes
- Handling process exceptions
Section 5: Business Analysis in Project Management
- Identifying and analysing process customers and gaps
- Project scope, schedule and metrics
- Challenging legacy business decisions
- Diagnosing process health
- Process performance analysis
- Identifying process enablers/team development
- Business analysis in a project environment
- Planning and documenting
- Commitment to action
Business Analysis Techniques: Unleashing the Power of Data-driven Decision Making
Learn the significance of business analysis, its step-by-step process, and the top 10 techniques to make informed decisions and optimise business performance.
Learn the significance of business analysis, its step-by-step process, and the top 10 techniques to make informed decisions and optimise business performance.
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